Front Office Agent
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Job Location:
Jeddah - Saudi Arabia
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
We are seeking a professional and friendly Front Office Agent to join our team in Jeddah Saudi Arabia. As the face of our hotel you will play a crucial role in ensuring exceptional guest experiences from check-in to check-out. The ideal candidate will be customer-focused detail-oriented and efficient in managing front desk operations.
- Greet and welcome guests in a warm and professional manner
- Process guest check-ins and check-outs efficiently using the hotels property management system
- Handle guest inquiries requests and complaints promptly and courteously
- Manage room reservations and assignments effectively
- Coordinate with other departments to ensure guest satisfaction
- Handle cash and credit card transactions accurately
- Provide information about hotel services local attractions and transportation options in Jeddah
- Maintain a clean and organized front desk area
- Assist with administrative tasks and reports as needed
- Collaborate with team members to create a positive and welcoming atmosphere
Qualifications :
- Excellent customer service skills with a friendly and professional demeanor
- Strong verbal and written communication skills in both Arabic and English
- Proficiency in computer systems particularly hotel management software
- Ability to multi-task and work efficiently in a fast-paced environment
- Problem-solving skills and ability to handle challenging situations calmly
- Minimum of one year experience in hospitality or customer service
- Flexibility to work various shifts including weekends and holidays
- Attention to detail and strong organizational skills
- Team player with a positive attitude
- Knowledge of local attractions and transportation options in Jeddah
- Familiarity with Saudi Arabian hospitality standards and cultural norms
- Bachelors degree in Hospitality Management or related field (preferred)
Additional Information :
Local Job
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Abinitio
- Arabic Speaking
- Babysitting
- Advocacy
- Administration Support
- Humming Bird
About Company
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a com ... View more
