Operations Specialist

Position : Operations Specialist

Work Hours (Client) : Flexible hours depending on cdds might have EST 9am-8pm

Pay Range : $1000 - $2000 USD/month(varies based on skill set and experience level)

Location of Search : South Africa Philippines Latin America or Any Region

Work Location : REMOTE

Type of Contract : Independent Contractor

Company/Client Overview:

The EMR for next-gen care.

Ready to use from day one. Infinitely customizable. AI-first by design. The company is the only all-in-one EMR and practice management platform built to work the way you do.

Duties and Responsibilities:

Were seeking a detail-oriented and proactive Operations Associate to support customer onboarding account setup and general back-office operations. This is an excellent opportunity for a junior-level professional looking to grow within a dynamic fast-paced environment.

Youll play a key role in ensuring a smooth onboarding experience for new clients setting up production and demo accounts managing data and supporting operational processes behind the scenes. While this is primarily a back-office position strong communication skills will be valuable when collaborating with internal teams and assisting in customer-facing workflows.

Key Responsibilities

• Manage customer onboarding processes and set up production/demo accounts
• Support day-to-day operational and administrative tasks as assigned by leadership
• Execute back-office workflows efficiently ensuring accuracy and attention to detail
• Assist in maintaining data integrity and organization across internal systems
• Collaborate with team members to improve onboarding documentation and internal processes
• Generate and issue invoices to customers accurately and on time.
• Handle sensitive client data responsibly with an understanding of PHI (Protected Health Information) best practices

Minimum Requirements:

Language requirement: Excellent English Communication Skills

Education: Bachelors Degree (ideally)

Experience: 2 years of related experience

Industry: healthcare industry or data privacy standards (HIPAA/PHI) is a plus

• 2 years of experience in operations customer onboarding specialist / implementation coordinator
• Experience in generating and issuing customer invoices or basic familiarity with invoicing tools is a plus.
• Strong attention to detail and ability to follow structured processes
• Excellent English communication skills (a slight accent is acceptable)
• Proficiency with Google Workspace Notion and Slack
• Comfortable working in a tech-driven environment; basic familiarity with SQL queries or scripting is a plus but not required
  Ability to manage multiple priorities in a fast-moving environment
• Familiarity with the healthcare industry or data privacy standards (HIPAA/PHI) is a plus

Required Experience:

IC