Senior Support Engineer
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Job Location:
Monthly Salary:
Experience Required:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Purpose of the role:
The Senior Support Engineer is responsible for providing high-level technical support troubleshooting and maintenance for client systems and applications. This role ensures timely resolution of issues supports system installations and upgrades and collaborates with internal teams to deliver robust IT solutions.
Key Responsibilities:
- Provide expert technical support and troubleshooting for clients across hardware software and network systems.
- Respond promptly to support tickets and client inquiries ensuring SLA adherence.
- Diagnose resolve and document hardware and software issues.
- Assist with system and software installations upgrades and configurations.
- Collaborate with development IT and other technical teams to resolve complex issues.
- Maintain up-to-date knowledge of emerging technologies industry best practices and support methodologies.
- Escalate critical or unresolved issues to higher-level support or management as needed.
- Create and maintain detailed documentation of recurring issues and solutions for knowledge management.
Requirements
Minimum Qualifications:
- NQF Level 6 qualification or a Degree in Information Communication Technology (ICT) or related field including Information Systems.
- Relevant certifications such as Microsoft Oracle or AWS are highly desirable.
- Minimum of 5 years experience in a Support Engineer role preferably in a client-facing or enterprise environment.
Required Skills:
Technical support server support network support troubleshooting diagnostics software installation software updates it support
Company Industry
IT Services and IT Consulting
Key Skills
- Cluster
- B2C
- Cost Estimation
- External Audit
- Concrete Pump
