Junior Support Engineer

Cape Town - South Africa

Monthly Salary: Not Disclosed

Experience Required: 1-3years

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Purpose of the role:

The Junior Support Engineer provides first-level technical support assists with system setup and user account management and gains hands-on experience with IT support tools and processes. This role is designed to develop foundational technical skills while supporting the IT team in daily operations.

Key Responsibilities:

Provide first-level support for basic hardware software and system issues.
Assist with system setup configuration and user account management.
Document system configurations troubleshooting steps and standard procedures.
Support the IT team in maintaining system performance and reliability.
Gain practical experience with IT support tools processes and best practices.
Escalate unresolved issues to higher-level support or senior engineers.
Maintain awareness of emerging technologies relevant to the role.

Requirements

Minimum Requirements:

NQF Level 4 qualification or a Degree in Information Communication Technology (ICT) or related field including Information Systems.
Relevant certifications such as Microsoft Oracle or AWS are desirable.
Minimum of 2 years experience in a Support Engineer or similar technical support role.

Required Skills:

Technical support server support network support troubleshooting diagnostics software installation software updates it support

Purpose of the role:The Junior Support Engineer provides first-level technical support assists with system setup and user account management and gains hands-on experience with IT support tools and processes. This role is designed to develop foundational technical skills while supporting the IT team ...