Purpose of the role:
The Mid-Level System Support Engineer is responsible for managing and resolving complex system issues across hardware and software platforms. This role focuses on improving system performance and reliability implementing upgrades and patches and mentoring junior team members.
Key Responsibilities:
- Manage and resolve complex hardware software and system issues.
- Lead initiatives to improve overall system performance stability and reliability.
- Collaborate with cross-functional teams to implement system upgrades patches and updates.
- Provide mentoring guidance and training sessions for Mid and Junior Engineers.
- Document system configurations troubleshooting steps and best practices.
- Assist in maintaining system monitoring backup procedures and disaster recovery plans.
- Stay current with emerging technologies and industry best practices to enhance system support capabilities.
Requirements
Minimum Requirements:
- NQF Level 4 qualification or a Degree in Information Communication Technology (ICT) or related field including Information Systems.
- Relevant certifications such as Microsoft Cisco (CCNA/CCNP) or AWS are highly desirable.
- Minimum of 3 years experience in a Network Engineer Data Centre or System Support role.
- Proven experience managing complex systems and implementing system improvements.
Required Skills:
Network Engineering Firewall Management VPN LAN WAN Network Security Network Troubleshooting
Purpose of the role:The Mid-Level System Support Engineer is responsible for managing and resolving complex system issues across hardware and software platforms. This role focuses on improving system performance and reliability implementing upgrades and patches and mentoring junior team members.Key ...
Purpose of the role:
The Mid-Level System Support Engineer is responsible for managing and resolving complex system issues across hardware and software platforms. This role focuses on improving system performance and reliability implementing upgrades and patches and mentoring junior team members.
Key Responsibilities:
- Manage and resolve complex hardware software and system issues.
- Lead initiatives to improve overall system performance stability and reliability.
- Collaborate with cross-functional teams to implement system upgrades patches and updates.
- Provide mentoring guidance and training sessions for Mid and Junior Engineers.
- Document system configurations troubleshooting steps and best practices.
- Assist in maintaining system monitoring backup procedures and disaster recovery plans.
- Stay current with emerging technologies and industry best practices to enhance system support capabilities.
Requirements
Minimum Requirements:
- NQF Level 4 qualification or a Degree in Information Communication Technology (ICT) or related field including Information Systems.
- Relevant certifications such as Microsoft Cisco (CCNA/CCNP) or AWS are highly desirable.
- Minimum of 3 years experience in a Network Engineer Data Centre or System Support role.
- Proven experience managing complex systems and implementing system improvements.
Required Skills:
Network Engineering Firewall Management VPN LAN WAN Network Security Network Troubleshooting
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