IT Admin OFS

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profile Job Location:

Mendota Heights, MN - USA

profile Monthly Salary: Not Disclosed
Posted on: 30+ days ago
Vacancies: 1 Vacancy

Job Summary

The Technology Service Desk Technician I works independently and as part of the Service Desk team to support and maintain Echo technology. This role serves as the initial point-of-contact for internal customers reporting various IT issues and opens categorizes and triages service interactions coming into the Service Desk. It is pertinent that this person demonstrate mastery of all Echo business functions applications and technology. They must exhibit exceptional communication skills in all customer and team interactions and offer excellent customer support. They are responsible for ensuring that all requests and problems are resolved and/or escalated and in a timely manner.

Job Duties & Responsibilities:

  • Customer Service give every customer exceptionally courteous and pleasant communication timely resolution professional demeanor deliver instructions and training

  • Application Support - administer user accounts on/off boarding maintenance activities triage test document

  • Audio/Visual Support basic support and troubleshooting

  • Printers install network printers and provide assistance with issues

  • Teamwork - build processes build procedures build knowledge base material cross train support team efforts

  • Perform additional duties to meet the needs of the business

Required Skills:

  • Experience supporting Windows 11 O365 Active Directory and MS Exchange Admin Center and O365 Admin Center Mimecast

  • Strong Problem-Solving skills

  • Exceptional customer service skills

  • Excellent verbal and written communication skills

  • Self-managed motivated and team-oriented

  • Ability to multi-task in a fast paced fluid work environment

  • Ability to follow tasks through to their completion with a high degree of accuracy and quality

  • 2-Year College Degree or Industry certifications: CompTIA A Network with at least 1-2 years of relevant working experience or a 4-year college degree

  • Ability to achieve Microsoft 365 Certification: Messaging Administrator Associate Teams Administrator Associate Modern Desktop Administrator Associate or Teamwork Administrator Associate after onboarding

Echo Global Logistics is a leading provider of technology-enabled transportation management services. As a third-party logistics provider we simplify transportation management for our clients and carriers handling crucial tasks so they can focus on what they do best. From coast to coast dock to dock and across all major transportation modes Echo connects businesses that need to ship their products with carriers who transport goods quickly securely and cost-effectively.

Work environment/physical demands summary:

This job operates in an office environment and uses a computer telephone and other office equipment as needed to perform duties. The noise level in the work environment is typical of that of an office with an open seating floor plan. The employee may encounter frequent interruptions throughout the work day. The employee is regularly required to sit talk or hear.

All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin status as a qualified individual with a disability or Vietnam era or other protected veteran.

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Benefits

For more information about our benefit offerings please visit our careers page at

The Technology Service Desk Technician I works independently and as part of the Service Desk team to support and maintain Echo technology. This role serves as the initial point-of-contact for internal customers reporting various IT issues and opens categorizes and triages service interactions coming...
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Key Skills

  • Data Entry
  • Adobe Acrobat
  • AS400
  • EDI
  • Microsoft Outlook
  • Cloud Architecture
  • Microsoft Excel
  • Quick Books
  • Administrative Experience
  • Order Fulfillment
  • Project Implementation
  • Sales Support

About Company

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Learn how Echo Global Logistics simplifies transportation management for shippers and carriers with tech-enabled, expert-backed freight shipping solutions.

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