Supply Service Representative

Location:

Job Description:

Under the direction of the SSR Supervisor you will be part of the Supply Service Representative Team that provides customer service to internal U-Haul sites. This team is responsible for the processing and entry of orders as well as expediting or special handling of orders as needed. The SSR team is expected to support all U-Haul locations with any and all questions or concerns related to the Supply Chain.

SSR Duties:

Maintain high-level of customer service

Ensure communication with customers or suppliers via phone and email are always professional and cordial

Escalate concerns to Buyers Material Planners Freight and Management Team if a suppliers performance is impacting U-Haul sites negatively

Provide resolutions for disputes to satisfy stakeholders while maintaining department policy

Ensure responses to field Feedbacks regarding issues with orders appropriate per process and helpful

Assist Buyers/Planners/Freight and Management with special tasks and reporting

Review orders in error status and correct

Participate in continuous training with SSR Team on systems and on daily/as needed tasks

Communicate critical information quickly and effectively to all pertinent groups when changes or challenges arise

Review orders for compliance with Purchasing policies and internal audit

Assist with completion of all daily/as needed SSR tasks

Strive for continuous improvement and growth including process development and changes for the group

Job Requirements:

Customer Service experience (2 years preferred)

Good decision-making skills

Positive attitude and willingness to help

Great organizational and follow-up skills

Excellent communication skills (both verbal and written)

Ability to multi-task

Proficient in Microsoft Office Suite particularly Excel

Experience with SAP (or other similar ERP system)

Education:

Required: High school diploma or GED

Preferred: Associates Degree or the equivalent in experience

U-Haul Holding Company and its family of companies including U-Haul International Inc. (U-Haul) continually strives to create a culture of health and wellness. Consistent with applicable state law U-Haul will not hire or re-hire individuals who use nicotine products. The states in which U-Haul will decline to hire nicotine users are: Alabama Alaska Arizona Arkansas Delaware Florida Georgia Hawaii Idaho Iowa Kansas Maryland Massachusetts Michigan Nebraska Pennsylvania Texas Utah Vermont Virginia and Washington. U-Haul has observed this hiring practice since February 1 2020 as part of our commitment to a healthy work environment for our team.

U-Haul is an equal opportunity employer. All applicants for employment will be considered without regard to race color religion sex national origin physical or mental disability veteran status or any other basis protected by applicable federal provincial state or local law. Individual accommodations are available on requests for applicants taking part in all aspects of the selection process. Information obtained during this process will only be shared on a need to know basis.