Guest Service Manager

What youll do 

• Support the running of our day-to-day Front Office leading and inspiring our receptionists to create a memorable effortless Hox experience for our guests from when they arrive over the course of their stay and until they get their bill and head off again. 
• Lead your team by example keeping them involved and motivated; help them feel empowered and supported confident in providing top experiences for our guests and comfortable turning to you with questions. 
• Contribute to our success as a business by making sure the right rates are being used managing overbooking levels and working with the team to make sure we have a full and happy house. 
• Making sure everything is running smoothly and looking sharp working with the team to find solutions to any hick ups. 

Qualifications :

What were looking for 

• Individuals. Youre looking for a place where you can be you; no clones in suits here. 
• Passion for hospitality whether thats a drink a meal an event or a bed for the night. 
• Youre all about having a positive impact on the people you interact with leaving them with a memorable experience. 
• Youre not precious. We leave our egos at the door and help get things done. 
• Youre up for doing things differently and trying (almost) everything once. 
• If we got stuck in a lift together wed have a good time and share a few laughs. 
• You want to be part of a team that works hard supports each other and has fun along the way. 
• If youre familiar with Opera or similar front desk operating system and understand GDS that would be a big advantage. 
• A natural at leading and managing others you lead by example and create an environment where your team can be their best self. 
• Youre all about having a positive impact on the people you interact with leaving them with a memorable experience.  

Informazioni aggiuntive :

Whats in it for you...

• The opportunity to work with an exciting new hospitality concept in Florence and have a real impact on its success.
• Join an innovative fast-growing international group thats committed to not just building new hotels but building a global brand.
• The chance to challenge the norm and work in an environment that is both creative and rewarding.
• Become part of a team thats very passionate about creating great hospitality experiences and building a portfolio of brands.
• Excellent discounts across The Hoxton and the global Ennismore family.
• A competitive package and plenty of opportunity for development.
• Time off to volunteer with one of our partner charities.
• Hox Hero and Nifty Fifty our rewards for going the extra mile and living our values.
• An annual diversity and inclusion calendar of events creating opportunities for you to learn celebrate and make a positive impact.
• Regular team get togethers from our High Fives to our (pretty special!) team parties we know how to have a good time!

Remote Work :

No

Employment Type :

Full-time