Client Service Analyst
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Job Location:
Chicago, IL - USA
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Following corporate established guidelines coordinate and/or facilitate Continuous Improvement activities targeted at cost reduction productivity and process optimization and/or quality performance achievement. Evaluate process improvement opportunities define process metrics and develop improvement plans. Coordinate with other departments to identify and prioritize process improvements to achieve operational excellence.
Positions Responsibilities:
- Gathers analyzes and interprets data through inspection and evaluation of current processes. Analyze trends or variations to define the problems.
- Prepare reports charts tables and other visual aids to summarize operations and highlight findings.
- Ensure conformance with overall company standards relating to documentation and record systems.
- Monitor compliance to Non-conformance and Corrective Action Standard Practice to ensure effectiveness of process.
- Assist in planning and preparing quality procedural and process training by coordinating or performing training with appropriate parties.
- Assist in the creation of presentations and training sessions for continuous improvement.
- Participates and leads in identified improvement projects as required.
- Performs other related duties and participates in special projects as assigned.
Qualifications :
Able to translate previous work experience in to strong problem-solving skills and appropriately apply proven solutions.
Consistently deliver prescribed outcomes in a timely and accurate manner with appropriate guidance.
Apply existing processes and procedures to solve problems and may receive guidance for problems that are non-routine.
Able to apply very good functional computer knowledge in utilizing Microsoft Windows MAC or other technical tools to complete work assignments.
Requires advances knowledge of Excel Word and Business Objects/CRDM along with ability to quickly learn specialized software related to the position.
Requires excellent communication skills both verbal and written with both internal and external clients.
Able to understand general business concepts and apply them when communicating with diverse groups of people when completing work assignments.
Bachelors degree in discipline related to function of work
3 or more years relevant work experience
Candidates with an understanding of digital print knowledge and EDI workflows are preferred.
Additional Information :
All your information will be kept confidential according to EEO guidelines.
All employment offers are contingent upon the successful completion of both a pre-employment background and drug screen.
RRD is an Equal Opportunity Employer including disability/veterans
Remote Work :
Yes
Employment Type :
Full-time
Key Skills
- Customer Service
- Client Expectations
- Client Requirements
- Client Support
- Action Plans
- Issue Resolution
- Account Management
- Client Relationships
- Service Delivery
- Client Service
- Client Satisfaction
- Client Management
- Procedures
- Service Level Agreements
- New Clients
About Company
RRD is a leading global provider of marketing, packaging, print, and supply chain solutions that elevate engagement across the complete customer journey. The company offers the industrys most trusted portfolio of creative execution and world-wide business process consulting, with ser ... View more
