Fluent Flemish Speaking Sales Customer Support

Barcelona - Spain

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Requirements:

Advanced English (B2); Fluent Flemish
Minimum of 1 year of relevant experience in customer support or sales.
Strong communication and interpersonal skills with a focus on customer care.
Familiarity with sales techniques including up-selling cross-selling and objection handling.
Achievement-oriented and motivated to work in a sales-driven environment.
Solid IT knowledge and technical understanding.
Excellent listening skills to effectively understand customer needs.
Ability to conduct effective qualification to ensure a comprehensive understanding of customer requirements.

Key Responsibilities:

Manage inbound customer inquiries through calls emails and chat related to post-sales requests.
Make outbound calls as necessary to resolve customer issues and liaise with various internal business units.
Create quotes and follow up on cross-selling and up-selling opportunities while maintaining a proactive and service-oriented attitude.
Ensure up-to-date knowledge of the store portfolio and post-sales processes.
Initiate and manage post-sales tasks including order cancellations claims management order and delivery follow-ups refund requests and escalations.

Workplace: On-site in Barcelona

Requirements: Advanced English (B2); Fluent FlemishMinimum of 1 year of relevant experience in customer support or sales.Strong communication and interpersonal skills with a focus on customer care.Familiarity with sales techniques including up-selling cross-selling and objection handling.Achievement...