Testing Center Manager

The Testing Center Manager reports to the Associate Dean for Educational Assessment and Evaluation and provides leadership in planning and overseeing operations for the Waitzer Hall Testing Center. This role is responsible for supervising the proctors scheduling exams registering examinees procuring National Board of Medical Examiners (NBME) exams managing supply purchases and tracking Testing Center-related expenses.

The Testing Center Manager ensures the effectiveness of policies systems and procedures to uphold secure fair equitable and efficient testing practices. They analyze and report data to support program improvement and accreditation efforts collaborate with IT to maintain and enhance testing technology and coordinate exam accommodations for students with approved exemptions.

Additionally this role stays current on best practices in exam security ensuring all exams are administered smoothly securely and in compliance with institutional policies Testing Center guidelines and testing sponsors such as the NBME. The Testing Center Manager also supports educational scholarship initiatives and provides training to the campus community on Testing Center policies and procedures.

• Develop implement and evaluate policies systems and procedures for Testing Center operations in collaboration with stakeholders ensuring alignment with the institutions mission and vision.
• Oversee exam scheduling and examinee management ensuring accuracy and efficiency.
• Maintain and manage exam rosters and examinee databases ensuring data integrity and security.
• Coordinate and implement accommodations for students ensuring compliance with Student Disability Services approved accommodations.
• Assist with budget planning.
• Monitor Testing Center-related expenses including invoices purchase orders NBME credits and payments.
• Collaborate with Associate Dean for Educational Assessment and Evaluation to hire train and ensure adequate staffing for exams and support effective exam administrations.
• Develop and deliver training for faculty staff and students on Testing Center policies operations and best practices.
• Collaborate with IT to maintain and update testing technology ensuring seamless operation and technical support.
• Monitor and assess Testing Center effectiveness implementing improvements as needed.
• Serve as a back-up proctor.
• Collect analyze and report data to support continuous quality improvement program evaluation and accreditation requirements.
• Perform other duties as assigned.

Masters degree is highly preferred for this position. Three (3) years management experience in a student testing environment. Must be proficient with MS Outlook.