Senior Program Manager, Last Mile Operations, Last Mile Operations
Share
Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
The Americas DSP team partners with entrepreneurial individuals who manage their own delivery businesses across Brazil Canada Mexico and the U.S. Together we build sustainable and scalable delivery capacity so that Amazon can continue to delight customers with fast efficient and bar-raising fulfillment of their orders.
The Country Parity Expansions and Integrations (CPE&I) team focuses on driving parity expansions and integrations with other Last Mile channels across Brazil Canada and Mexico. Our North Star goal is to improve DSP quality. Quality partners operate safely and reliably meet performance standards take a long-term view of their business relationship with Amazon adhere to program policies and manage healthy businesses.
This position will play a key role in scaling and standardizing the program across Canada Brazil and Mexico. The role requires the ability to think both strategically and tactically meaning you are not only able to develop and drive high-level product-based initiatives but also roll up your sleeves dig in and get the job done.
We are looking for someone with strong written and verbal communication skills as well as solid analytical abilities. You should be able to influence across the organization including senior leadership. This is an exciting opportunity and we guarantee that youll make an impact across the organization.
Key job responsibilities
Key job responsibilities
- Manage full lifecycle complex cross-functional programs with considerable impact across multiple organizations
- Work autonomously seeking to understand business problems automation limitations scaling factors boundary conditions and reasons behind leadership decisions
- Work with program managers business leaders and executive team to communicate and impact critical business initiatives
- Communicate with senior management on status risks/opportunities and daily change control management. Cross-team coordination project management and executive interaction skills are essential.
- Lead programs from the idea inception to implementation and manage multiple competing projects and effectively prioritize them
- Partner with cross-functional teams to action end-to-end network initiatives while maintaining or improving customer experience
- Work closely with partner teams and stakeholders in and outside your organization to deliver; partner with teams to source allocate and coordinate resources
- See around corners make trade-offs and design a solution that is appropriately simple and delivers on goals across organizations
- Bachelors degree or equivalent
- Work a flexible schedule/shift/work area including weekends nights and/or holidays
- Experience in employee and performance management
- Experience prioritizing and managing multiple responsibilities
- Knowledge of Excel at an advanced level
- Speak write and read fluently in English
- Operations-focused Project/Program management experience managing cross-functional projects and driving change adoption and process improvement
- Knowledge of Asana at an advanced level
- Experience in scripting for automation (e.g. Python) and advanced SQL skills.
- Experience with performance metrics and process improvement and Lean techniques
- Masters degree (e.g. MBA Engineering or other relevant field) with experience in program management management consulting business operations
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
The Country Parity Expansions and Integrations (CPE&I) team focuses on driving parity expansions and integrations with other Last Mile channels across Brazil Canada and Mexico. Our North Star goal is to improve DSP quality. Quality partners operate safely and reliably meet performance standards take a long-term view of their business relationship with Amazon adhere to program policies and manage healthy businesses.
This position will play a key role in scaling and standardizing the program across Canada Brazil and Mexico. The role requires the ability to think both strategically and tactically meaning you are not only able to develop and drive high-level product-based initiatives but also roll up your sleeves dig in and get the job done.
We are looking for someone with strong written and verbal communication skills as well as solid analytical abilities. You should be able to influence across the organization including senior leadership. This is an exciting opportunity and we guarantee that youll make an impact across the organization.
Key job responsibilities
Key job responsibilities
- Manage full lifecycle complex cross-functional programs with considerable impact across multiple organizations
- Work autonomously seeking to understand business problems automation limitations scaling factors boundary conditions and reasons behind leadership decisions
- Work with program managers business leaders and executive team to communicate and impact critical business initiatives
- Communicate with senior management on status risks/opportunities and daily change control management. Cross-team coordination project management and executive interaction skills are essential.
- Lead programs from the idea inception to implementation and manage multiple competing projects and effectively prioritize them
- Partner with cross-functional teams to action end-to-end network initiatives while maintaining or improving customer experience
- Work closely with partner teams and stakeholders in and outside your organization to deliver; partner with teams to source allocate and coordinate resources
- See around corners make trade-offs and design a solution that is appropriately simple and delivers on goals across organizations
- Bachelors degree or equivalent
- Work a flexible schedule/shift/work area including weekends nights and/or holidays
- Experience in employee and performance management
- Experience prioritizing and managing multiple responsibilities
- Knowledge of Excel at an advanced level
- Speak write and read fluently in English
- Operations-focused Project/Program management experience managing cross-functional projects and driving change adoption and process improvement
- Knowledge of Asana at an advanced level
- Experience in scripting for automation (e.g. Python) and advanced SQL skills.
- Experience with performance metrics and process improvement and Lean techniques
- Masters degree (e.g. MBA Engineering or other relevant field) with experience in program management management consulting business operations
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Required Experience:
Manager
Key Skills
- Employee Evaluation
- Continuous Improvement
- FDA Regulations
- Management Experience
- Process Improvement
- Profit & Loss
- Operations Management
- Project Management
- Strategic Planning
- Leadership Experience
- P&L Management
- Supervising Experience
About Company
Free shipping on millions of items. Get the best of Shopping and Entertainment with Prime. Enjoy low prices and great deals on the largest selection of everyday essentials and other products, including fashion, home, beauty, electronics, Alexa Devices, sporting goods, toys, automotive ... View more
