At Your Service AgentRunner (fixed-term)

At Your Service Agent Runner

About the Company

Marriott Internationalportfolio of brands includes JW Marriott alongside 33 other Marriott International is the worlds leading global hospitality company with more brands more hotels and more opportunities for associates to grow and succeed.

JW Marriottis part of Marriott Internationals luxury portfolio and consists of more than 135 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if youre happy our guests will be happy. Its as simple as that. Our hotels offer a work experience unlike any other where youll be part of a community and enjoy a true camaraderie with a diverse group of co-workers. JW creates opportunities for training development recognition and most importantly a place where you can really pursue your passions in a luxury environment. Treating guests exceptionally starts with the way we take care of our associates. Thats The JW Treatment.

About the role

This is a dynamicrole that will allow you to develop your skills across an array of customer service administrative and operational your new role At Your Service Agent/ Runner you will be performing a variety of duties like helping our guests with queries problem solving and ensuring our operations continue to run smoothly. The role often entails face-to-face interactions with customers and the general public.

Critical responsibilities:

Answer record and process all guest requests questions or concerns via telephone email chat and mobile communication devices.

Operate telephone switchboard process guest requests for wake-up calls and connecting and directing calls to the appropriate extension.

Receive record and relay messages accurately.

Log all guest requests or issues into computer contact appropriate individual or department (e.g. Bellperson Housekeeping) and follow up with guest to ensure their request has been resolved to their satisfaction.

Provide information to guests about room features property amenities and local areas of interest.

May process room service orders answer questions on menu selection and record transactions in point-of-sale system.

Assist guests with accessing internet and guestroom entertainment.

Test beepers and radios to ensure communications equipment works properly.

Place requested items such as rollaway beds and refrigerators in guest rooms.

Deliver extra towels bathrobes and other items to guest rooms.

Provide complimentary toiletries to guests such as toothpaste razors and shampoo.

Deliver items (e.g. messages mail faxes packages flowers sundry items gift items) to guest rooms.

May deliver food beverage or other amenities and assemble orders to go.

Deliver rollaway cribs linens toiletries and other items requested by guests to guest rooms.

Successful Candidates will have:

A genuinely warm & welcoming demeanour

Excellent communication skills

Availability to work weekends

A passion for the industry a want to be the best in service - and the best in lifestyle

A warm people-oriented demeanour

A team-first attitude

The Benefits

Enjoy the benefits of:

Unlimited strategic development and career opportunities

Generous accommodation and food and beverage discounts including all properties within the Marriott International group

Recognition programs to keep you motivated

The best hotel training opportunities provided

Wellbeing and mindfulness programs to ensure you stay healthy