This is a remote position.
telecaller job involves making outbound calls to promote products/services and handling inbound calls for inquiries and complaints. Key responsibilities include generating leads persuading customers resolving issues maintaining call records and meeting sales targets. Skills like excellent communication a persuasive attitude and CRM familiarity are essential.
Key responsibilities
Outbound calls: Contact potential and existing customers to promote products or services explain features and pricing and generate sales.
Inbound calls: Handle customer inquiries provide information and resolve complaints or issues.
Lead management: Generate sales leads and follow up with prospects to convert them into customers.
Customer relationship management: Build rapport with customers maintain accurate records of interactions and update CRM systems.
Sales and data analysis: Meet sales targets process orders and provide feedback from customer conversations to the sales or support team.
Required skills and qualifications
Communication: Strong verbal communication and interpersonal skills to engage effectively with customers.
Persuasion: The ability to persuade customers and handle objections professionally.
Technical skills: Basic computer skills familiarity with CRM software and the ability to use telephone systems.
Problem-solving: Ability to understand customer needs and provide suitable solutions.
Other: Good time management multitasking and the ability to work under pressure are often required. A high school diploma or a bachelors degree is typically needed.