VP, Client Experience

Who We Are

Revantage a Blackstone Real Estate portfolio company is a global provider of corporate services.

With a corporate purpose of In Pursuit of Better Revantage delivers value-added services and world-class talent for Blackstone Real Estate portfolio companies spanning diverse asset classes including residential logistics office hospitality and retail sectors. Headquartered in Chicago the companys footprint extends across North America Europe and Asia Pacific.

Rooted in a commitment to collaboration and inclusivity Revantage goes beyond traditional corporate services and acts as a trusted partner. Across offerings that include finance technology human resources and operations Revantage proactively anticipates stakeholder needs recruits exceptional talent and enables its business partners to thrive.

What We Value: Our Culture

Our people are our most important asset enabling Blackstone portfolio companies and investments to scale and thrive. Together we foster a workplace where everyone can be themselves enabling them todo their best work.

At Revantage we have exceptional people who live our values and help us pursue better every day. We offer dynamic and meaningful work competitive compensation benefits and flexibility. We listen and take action to ensure our organization evolves to reflect our employees voices and support an inclusive culture.

Our demonstrated commitment to our people and collaborative culture have earned us numerous awards as a top employer.

Our culture is built on our shared core values and commitment to be:

• Learners We learn from our challenges and successes
• Leaders We commit to continuous improvement
• Enthusiasts We face challenges with optimism and believe anything is possible
• Achievers We expect high standards for ourselves and enable the success of our teams
• Partners We deliver value and positive impact to our partners

Grow your career with us. As a member of our team youll gain hands-on experience in the real estate industry and benefit from a supportive environment that fosters personal and professional growth.

Why This Role Is Valuable

The Vice President Head of Business Partner Experience (BPE) is a strategic leadership role responsible for developing managing and continuously improving Revantages partner (client) engagement strategy. This individual will work closely with regional heads and partner engagement leads to ensure that our partnersBlackstone investments and portfolio companiesreceive best-in-class support communication and relationship management. The VP Head of BPE will develop and manage the strategy day-to-day program and specific initiatives to enhance partner satisfaction foster collaboration and align Revantages services with partner priorities.

How You Add Value

Objectives

• Develop and continually refine the Business Partner Engagement strategy focused on relationship management and value creation for Blackstone and its portfolio companies

• Create and drive exceptional partner experience through consistent proactive and high-quality support delivered by a unified and aligned Revantage team

• Ensure the organization (Revantage) has deep understanding of each partners businesses priorities and strategies

• Manage Revantages reputation as a trusted value-adding partner to Blackstone and its portfolio companies

Responsibilities

Program Leadership & Strategy

• Partner with region head to design and execute the overall BPE strategy ensuring alignment with Revantages mission and partner priorities

• Develop and refine program frameworks processes training and tools to support efficient partner engagement and communication

• Collaborate with other regional teams to understand partner landscapes and explore opportunities to expand partner experience program globally

Business Planning & Strategic Alignment

• Organize and facilitate annual joint business planning meetings with partners to discuss priorities and align strategy and objectives

• Enable effective communication of partner strategies and objectives to Revantage organization for increased partner understanding

Continuous Improvement

• Analyze partner feedback engagement lead feedback and program performance metrics to identify opportunities for enhancement

• Execute improvement opportunities within the BPE team and in coordination with cross functional teams

• Champion a culture of continuous improvement innovation and excellence in partner experience across the organization

Program Coordination

• Engagement Lead Coordination

  • Oversee and coordinate the activities of Engagement Leads assigned to each partner ensuring consistent delivery of the BPE program

  • Facilitate regular meetings with Engagement Leads to review partner feedback share best practices and address challenges

  • Ensure each partner has a dedicated Engagement Lead serving as their single point of contact

• Program Administration

  • Monitor monthly partner meetings and semi-annual partner surveys ensuring opportunities for continuous feedback and issue escalation

  • Oversee the process for partner issues and risk management ensuring effective engagement and communication throughout mitigation and resolution activities

  • Coordinate the delivery of semi-annual partner survey and development and execution of tailored action plans for partners

  • Develop and/or manage tools and materials for internal and external stakeholders (e.g. meeting content talking points business updates contact cards)

What You Bring To The Role

Required:

• Bachelors degree in Business Administration or Management or related field

• 10 years of progressive experience in business development client management customer experience or related fields often with a track record of successfully managing client relationships and driving business impact

• Minimum 2 years of people management experience

• Demonstrated success and experience at a Consulting firm or equivalent

• Proven experience in developing direct reports and successfully leading cross-functional teams throughout the organization

• Proven experience developing and managing client relationships to deliver best in class service

• Demonstrated success working effectively with all levels of an organization including C-suite

• Expert verbal and written communication skills and experience in leading communications strategy

• Exceptional analytical and quantitative problem-solving skills

• Outstanding record of professional and academic achievement

• Expert level proficiency in Microsoft office and related business intelligence tools

Preferred:

• MBA (Master of Business Administration) or other relevant masters degrees that emphasize leadership strategy and relationship management.

Base Compensation Range:

Total Direct Compensation: This job is also eligible for discretionary bonus and incentive compensation on an annual basis.

Please review the job applicant privacy notice here.

Perks for You

• Competitive salary overall compensation and 401(k)
• Work-life balance offerings include:
  • Hybrid Work Policy
  • Productivity Hours weekly meeting-free work time
  • Summer Fridays
  • Work From Anywhere Month
• In-house and external learning & development opportunities
• Generous health insurance and wellness benefits

EEO Statement

Revantage is an equal opportunity accordance with applicable law we prohibit discrimination against any applicant employee or other covered person based on any legally recognized basis including but not limited to: veteran status uniformed servicemember status race color caste immigration status religion religious creed (including religious dress and grooming practices) sex gender gender expression gender identity marital status sexual orientation pregnancy (including childbirth lactation or related medical conditions) age national origin or ancestry citizenship physical or mental disability genetic information (including testing and characteristics) protected leave status domestic violence victim status or any other consideration protected by federal state or local law. We are committed to providing reasonable accommodations if you need an accommodation to complete the application process please email