Senior Enterprise Customer Success Manager
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Job Location:
New York City, NY - USA
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Play a pivotal role in owning relationships with Wixs largest strategic accounts. Youll be instrumental in ensuring partnership success by understanding the technical and business environments of our customers and driving growth to achieve significant business your day-to-day you will:
Own relationships with Wixs largest strategic accounts collaborating across internal teams to ensure partnership success
Understand the technical and business environments of our customers to drive growth and achieve business outcomes
Master platform capabilities integrations and data structures to deliver tailored solutions aligned with customer goals
Conduct QBRs ABRs and business reviews to assess progress identify opportunities and demonstrate Wixs impact
Partner with product teams to create customized onboarding workshops and training
Identify growth opportunities manage renewals and respond to complex customer inquiries with effective solutions
Qualifications :
7 years of experience in account management or customer success roles including 3 years managing large strategic accounts (SaaS Enterprise level experience preferred)
Expertise in user journey marketing GTM strategies integrations and data analysis
Skilled in identifying customer objectives and pain points with proven ability to drive customer satisfaction adoption growth and retention
Exceptional communication and presentation skills including executive-level interactions
Strong organizational project and time management skills
Adaptable and capable of thriving under pressure in a dynamic environment
Additional Information :
We are Wixs Enterprise team. Were a new team focused on becoming the go-to solution for large companies looking to maximize their potential online. Through a combination of forward-thinking design language and a smart savvy tone of voice were pushing the boundaries of what it means to market SaaS products. The groundwork has been laid and were ready to take off. Come join us.
The approximate base compensation is $128000- $144000. In addition to the base pay this role includes variable compensation earned and company RSUs as part of the compensation package.
The final package may vary and will be determined by various factors including location the role is expected to be performed shift candidate profile and ideal qualifications.
In addition to a competitive compensation package and opportunities for professional growth Wix offers comprehensive benefits to support the well-being and financial security of our employees.
You can read more about our comprehensive benefits package here
Remote Work :
No
Employment Type :
Full-time
Key Skills
- SAAS
- Customer Service
- Cloud
- Healthcare
- Account Management
- CRM
- Salesforce
- Infrastructure
- Client Relationships
- New Customers
- Territory
- Trade shows
- Sales Goals
- Sales Process
- Analytics
About Company
Wix is a leading global software platform for small businesses to operate online with millions of registered users in 190 countries. Wix was founded on the belief that the Internet should be accessible to everyone to develop, create and contribute. Through free and premium subscriptio ... View more
