Field Engineer

London - UK

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

As the first point of contact for customers the Field Engineer plays a crucial role in determining customer needs and providing on-site technical support across various sites. This role requires proficiency in handling various technical tasks and equipment ensuring effective service delivery and customer satisfaction across multiple sites.

Key Responsibilities:

On-Site Support and Triage:
- Perform support and triage activities for Desk Wall and Floor ports.
- Manage WAP ceiling ports and Equipment Room patching of access switches.
- Support Shared Printers (GovPrint) Audio Visual Equipment Room Booking Tablets and Digital Signage.
Incident Management:
- Escalate incidents to the offsite team as required.
- Assist with on-site diagnostics and resolution activities under the guidance of the offsite team.
Vendor Coordination:
- Triage and log tickets with 3rd party vendors.
Network Equipment Installation and Support:
- Assist with the installation and support of network equipment at customer premises.
- Ensure service delivery within agreed time scales and company standards including documentation.

Additional Responsibilities:

Adapt to changing circumstances and undertake additional duties as required maintaining the general character and level of responsibility of the role.

Qualifications :

Qualifications and Skills:

Technical proficiency in network and equipment support.
Strong problem-solving and diagnostic skills.
Excellent communication and customer service abilities.
Ability to work independently and as part of a team.
Flexibility to travel to various customer sites.

Additional Information :

Must have the right to live and work in the UK.
As this is a Field engineer role you must hold a full clean UK drivers License.
Must meet Security Clearance vetting requirements as this is a requirement of the role.
Any offer would be conditional upon the successful candidate passing BPSS SC and NPPV3 clearance.

We dont believe hiring is a tick box exercise so if you feel that you dont match the job description 100% but would still be a great fit for role please get in touch.

Remote Work :

Employment Type :

Full-time

Key Responsibilities:

On-Site Support and Triage:
- Perform support and triage activities for Desk Wall and Floor ports.
- Manage WAP ceiling ports and Equipment Room patching of access switches.
- Support Shared Printers (GovPrint) Audio Visual Equipment Room Booking Tablets and Digital Signage.
Incident Management:
- Escalate incidents to the offsite team as required.
- Assist with on-site diagnostics and resolution activities under the guidance of the offsite team.
Vendor Coordination:
- Triage and log tickets with 3rd party vendors.
Network Equipment Installation and Support:
- Assist with the installation and support of network equipment at customer premises.
- Ensure service delivery within agreed time scales and company standards including documentation.

Additional Responsibilities:

Adapt to changing circumstances and undertake additional duties as required maintaining the general character and level of responsibility of the role.

Qualifications :

Qualifications and Skills:

Technical proficiency in network and equipment support.
Strong problem-solving and diagnostic skills.
Excellent communication and customer service abilities.
Ability to work independently and as part of a team.
Flexibility to travel to various customer sites.

Additional Information :

Must have the right to live and work in the UK.
As this is a Field engineer role you must hold a full clean UK drivers License.
Must meet Security Clearance vetting requirements as this is a requirement of the role.
Any offer would be conditional upon the successful candidate passing BPSS SC and NPPV3 clearance.

We dont believe hiring is a tick box exercise so if you feel that you dont match the job description 100% but would still be a great fit for role please get in touch.

Remote Work :

Employment Type :

Full-time

Key Skills

Active Directory
Technical Documentation
Windows
On-Site Support
Test Equipment
Linux
Internet
Preventive Maintenance
Technical Assistance
Troubleshoot
Problem Resolution
Setup
hardware
Technical Support
UNIX

Apply Now

About Company

Telefonica Tech

Security Architect - Belfast Telefónica Tech (part of the Telefónica Group) is a leading NextGen Tech solutions provider with a highly diversified team of over 6,000 exceptionally skilled employees and +60 nationalities. We serve more than 5.5m customers every day in over 175 countr ... View more

View Profile View Profile

AI AutoApply

Apply to 100+ jobs with one click