Claims Representative- Auto Physical Damage

Who are we

Western National Insurance Group is a private mutual insurance company with over 120 years of experience serving customers property-and-casualty insurance needs in the Midwestern Northwestern and Southwestern United States. Known as The Relationship Company we define success as a measure of the relationships weve built over everything that we do we know that delivering a friendly and helpful interaction makes for a better experience for everyone involved. Thats the power of nice. At Western National nice is something we work to bring to every person and organization with whom we partner and serve.

Does this opportunity interest you

Western National is seeking a Claims Representative to join our Auto Physical Damage team!

The individual in this role will have the opportunity to investigate evaluate negotiate and resolve multi-line insurance claims as assigned.

What are the responsibilities and opportunities of this role

• Handles high volume low-to-moderate complexity claims within settlement authority.
• Ensures customer service excellence.
• Investigates and reviews policy forms facts and documents that are related to claims to make appropriate decisions on claims resolutions.
• Establishes and reviews proper reserves for each claim based upon thorough investigation evaluation and experience while maintaining appropriate reports to ensure the current status of claims is clearly documented at all times.
• Provides direction to outside resources.
• Performs duties and activities covered by specific instructions standard practices and established procedures that generally require some interpretation.
• Gathers input and makes recommendations to solve problems of moderate complexity.
• Deals with moderately complex problems that must be broken down into manageable pieces.
• Sees relationships between problem components and prioritizes them.
• Utilizes knowledge experience and available resources to find solutions.
• Participates in development of improvements and helps implement changes.
• Maintains regular contact with customers (e.g. policyholders claimants agents) as well as regular contact with employees across the organization and outside vendors.
• Travels for field work as required.
• Performs special projects and other duties as assigned.

What are the must-have qualifications for a candidate

• Understanding of industry practices standards and claim concepts.
• Prior claims experience.
• Ability to multitask and solve problems.
• Proficient oral and written communication skills.
• Strong negotiation and relationship-building skills.
• Analytical with ability to exercise sound business judgment.
• Good time management skills.
• Bachelors degree or equivalent related experience.

What will our ideal candidate have

• Working toward AIC or AINS certification is preferred.
• Proficient use of various core systems office and computer equipment and software packages.

Compensation overview

The full hiring range for this role is $59200 - $81400 annually. However the base pay offered may vary depending on the job-related knowledge skills credentials and experience of each candidate as well as other factors such as the scope and location of the role. Candidates looking for compensation outside of the posted range are encouraged to apply and will be considered based on their individual qualifications and/or may be considered for other positions.

Culture and Total Rewards

Western National has long been known as The Relationship Company and caring for our employees is part of that relationship commitment. We value connectiveness empowerment and accountability and we believe that our employees are our biggest asset.

Currently ranked as the 41st largest private company by revenue in Minnesota (Minneapolis/St. Paul Business Journal) Western National has earned accolades year-over-year as an employer of choice and garnered multiple awards for wellness in the workplace. Western National has also been named a Top Workplace by the Star Tribune for consecutive addition the Group is consistently recognized as a Wards 50 property-and-casualty insurance company for its outstanding financial results.

Western National offers full-time employees a significant Total Rewards Package including:

• Medical insurance plan options and other standard employee benefits including dental insurance vision benefits life insurance disability insurance and more!
• Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA)
• 401(k) Plan (plus company match)
• Wellbeing Program including onsite fitness studio
• Paid Time Off including holiday vacation and volunteer
• 100% company-paid tuition reimbursement for approved job-relevant coursework and access to The Institutes (Risk and insurance education)
• Paid parental leave
• Bonus opportunities

Western National believes in supporting balance between work and life by providing a flexible work environment which includes a variety of hybrid and remote work arrangements designed to balance individual job department and company needs.

Western National provides employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws.

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