Store Manager Department Store

The Opportunity

As a Frasers Group employee you will be part of one of the UKs fastest growing retailers. We are rethinking retail and with our varied collection of brands weve never been afraid to strive forward and change the way the industry operates diversifying our portfolio and elevating stores. We are pushing the boundaries of traditional retail environments and future proofing our business. We want Managers who are fearless will take risks and reap the rewards.

The Ambition

Operations

Assist with all store operations and deliver to expectation on all KPIs

Support with the planning of workload to ensure a productive and efficient team

Make confident decisions and delegate to the team effectively

Support with compliance of process and procedures whilst maintaining a safe and healthy environment for both the team and customers

Assist with training and coaching the team to best practice

Use business communication tools to monitor completion of tasks and meet deadlines

Controls

Use reports to ensure wage controls are met on a weekly basis assisting with resolving any issues quickly and effectively

Support with planning store schedules in line with store trading patterns and business expectation

Assist with compliance for processing of payroll issues and problem-solve effectively

Support with store daily structure to ensure the store meets compliance customer service and security standards

Be accountable for controlling wages and the store in the absence of the Store Manager

Sales

Understand business and customer expectation and motivate the team to deliver an excellent customer experience

Understand product features and benefits and assist with training the team to maximise sales opportunity

Understand assigned KPI targets and support with tracking against these targets as well as communicating to and motivating the team.

Understand the retail industry business challenges competitors and customers with a strong commercial awareness

Use reports to analyse and support with commerciality of key products to impact sales and profitability

Interpret merchandising guidelines to the sales floor with strong commerciality and efficiency

Development

Assist with identifying internal talent and support performance management processes to drive exceptional performance

Support with identifying performance issues and escalate professionally to the Store Manager

Be self-driven in own personal development take on developmental feedback constructively

Understand and promote Frasers Group core values and coach the team to engage with these values

Encourage feedback from team and be a point of contact between the team and Store Manager

Leadership and Management

Inspire the team and act as a role model

Support with coaching and motivating the team to achieve success

Take responsibility of key areas to assist the Store Manager and be accountable for any outcomes

Develop relationships with the store team and ensure everyone is working to the same goals

Work with your Store Manager and contribute to the success of the store as a whole

Qualifications :

The requirements 

• Management experience working in a fast paced high volume retail environment
• Ability to positively impact results in sales payroll and stock loss
• Proven record of developing talented individuals
• Must be able to work well under pressure and to strict deadlines
• Committed to supporting the store manager to achieve the highest store standards and customer service
  
  Please note this is a full time permanent contract of 45h per week. Each shift is 10h with a 1hour unpaid break. The sifts will change week on week but will include daytimes evenings and weekend work. We are looking for full flexibility across the working week. 

Additional Information :

The Rewards:

• Salary base 60000
• Weekly/Monthly & Quarterly Commercial Bonuses
• Stocktake Bonuses
• Commission led bonuses across a wide range of products
• Monthly Group Rewards and Recognition
• Long Service awards
• We offer a wide range of Development Courses with National Qualifications
• 28 Days Holiday
• 40% Instore Uniform Discount
• Discounted Gym membership
• Cycle to work scheme
• Group Wide 20% Discount across all Frasers Group brands
• This role offers eligibility for basic and enhanced commission on sales retail incentive scheme and a generous employee product discount

Remote Work :

No

Employment Type :

Full-time