IT Support Engineer
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Job Location:
Monthly Salary:
Experience Required:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Requirements
- Troubleshoot and resolve hardware software and network issues.
- Provide remote technical assistance through various channels.
- Manage support helpdesk tickets ensuring timely resolution or escalation for complex issues.
- Offer technical advice to end-users and provide technology-related training.
- Document solutions for technical difficulties in the helpdesk system.
- Assist with software installations following site technology standards.
- Manage hardware inventory and issue purchase requests.
- Perform tasks related to hardware setup troubleshooting repair and replacement.
- Independently handle computer software installation and configuration.
- Provide end-user training on hardware and software usage.
- Configure and maintain computing devices operating systems and software.
- Collaborate with L3 to identify and troubleshoot complex issues.
- Respond to complex end-user software and hardware problems.
- Deploy install maintain troubleshoot and repair hardware components.
- Evaluate hardware and software requirements based on site standards.
- Monitor user behavior related to technology assets.
- May be responsible for projects and managing specific server roles (e.g. WSUS WDS File Sharing backups).
Education and Experience:
3 years of experience working in a corporate network environment and/or systems support diagnosing and troubleshooting end-user software/hardware problems and/or performing routine systems maintenance.
- Advanced troubleshooting skills in desktop MS Windows OS network systems computer communications (e.g. LAN WAN VoIP Wi-Fi virtual systems).
- Proficiency in computer diagnostics maintenance installation and repair
- Strong analytical and communication skills.
- Ability to work independently with minimal supervision.
Benefits
Required Skills:
Bachelors degree in Business Administration HR or a related field. 2 years of experience in office administration or a similar role. Strong organizational and multitasking skills. Excellent verbal and written communication abilities. Proficient in MS Office (Word Excel Outlook). Familiarity with insurance coordination and asset management systems is a plus.
Required Education:
Bachelors degree
Company Industry
IT Services and IT Consulting
Key Skills
- Engineering Support
- Law Enforcement
- ABB
- Information Security
- Adobe Dreamweaver
- Data Analysis
