Manager, Fraud Risk Manager, Card Issuing
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Job Location:
Johannesburg - South Africa
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
To implement measures for pro-active identification execution and measurement of a consistent approach to client experience through adoption of minimum standards frameworks and rules across PPB SA fraud value chain whilst continuing to transition to a platform business. Identify and manage the resolution of friction points to improve the overall client experience as it relates to fraud risk management of PPB SA.
Qualifications :
Degree in Banking or NQF 7 equivalent qualification
Experience Required
5-7 years experience in managing a complex service environment. Experience in all facets of the banking service environment and its associated products processes and systems with experience in fraud risk management across banking products and platforms. Experience and knowledge of dealing with client relevant legislation and how it is implemented in a banking environment.
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Additional Information :
Behavioural Competencies:
- Checking Things
- Convincing People
- Directing People
- Embracing Change
- Examining Information
- Following Procedures
- Producing Output
- Providing Insights
- Showing Composure
- Taking Action
- Team Working
- Upholding Standards
Technical Competencies:
- Active Listening
- Customer Reception and Channelling
- Difficult Calls Management
- Electronic Communications & Devices
- Product and Services Knowledge
- Query Resolution
- Telephone Caller Handling
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Arm
- Risk Management
- Financial Services
- Cybersecurity
- COSO
- PCI
- Root cause Analysis
- COBIT
- NIST Standards
- SOX
- Information Security
- RMF
About Company
Standard Bank Group is a leading Africa-focused financial services group, and an innovative player on the global stage, that offers a variety of career-enhancing opportunities – plus the chance to work alongside some of the sector’s most talented, motivated professionals. Our clients ... View more
