Customer Trust Coordinator

Vancouver - Canada

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Who we are:

For over 20 years Global Relay has set the standard in enterprise information archiving with industry-leading cloud archiving surveillance eDiscovery and analytics solutions. We securely capture and preserve the communications data of the worlds most highly regulated firms giving them greater visibility and control over their information and ensuring compliance with stringent regulations.

Though we offer competitive compensation and benefits and all the other perks one would expect from an established company we are not your typical technology company. Global Relay is a career-building company. A place for big ideas. New challenges. Groundbreaking innovation. Its a place where you can genuinely make an impact and be recognized for it.

We believe great businesses thrive on diversity inclusion and the contributions of all employees. To that end we recruit candidates from different backgrounds and foster a work environment that encourages employees to collaborate and learn from each other completely free of barriers.

Your role

The Customer Trust team provides sales and customer support to build customer confidence in Global Relay services across a range of areasincluding product functionality and technical architecture security controls privacy and compliance practices. The team focuses on proposal management customer due diligence and security assessments corporate information requests and daily customer inquiries on trust-related topics.

As the Customer Trust Coordinator youll triage track organize and report on customer requests team projects and other initiatives. Youll also work with the Team Lead to develop and maintain team policies procedures and documentation.

Your job

Triage and track customer and internal requests
Ensure all requests and projects are addressed in a timely and efficient manner
Implement processes to ensure team output is complete accurate and on-time
Work with the Team Lead to identify and implement team performance metrics and reporting
Maintain the team wiki and how-to guides
Assist customers with due diligence reviews of Global Relay services via email and phone
Support proposal writers by reviewing requests for proposals (RFPs) coordinating proposal tasks tracking deadlines and ensuring compliance with RFP instructions
Assist the Team Lead with technical and legal research
Work with the Team Lead to review team processes tools and documentation and implement improvements
Contribute to effective communication within the team and across the company
Support related security legal sales and marketing activities as needed

About you

At least three years experience in a corporate administrative role
Work experience in proposal management customer support sales support or law preferred
Knowledge of cloud computing security and privacy concepts is highly desirable
Exceptional communication writing and proofreading skills
Strong critical thinking and problem-solving skills
Close attention to detail quality and accuracy
Ability to work with and influence all levels of staffincluding executives and technical expertswithout direct authority
Ability to exercise sound judgment tact and discretion
Independent worker with the ability to manage multiple projects with minimal supervision
Comfortable in a fast-paced environment with tight deadlines and competing priorities
Ability to independently research unfamiliar technical and legal concepts

Compensation:

Global Relay advertises the pay range for this role in compliance with British Columbias pay transparency laws. Individual pay rates are determined by evaluating factors such as expertise skills education and professional background.

The range below reflects the expected annual base salary which is only one element of our comprehensive total rewards package designed to reflect our company pay philosophy culture and values. We aim to foster an inspiring work environment and support employees work-life rhythms. We provide a comprehensive extended health benefits program including virtual healthcare and a wellness allowance. Employees also receive annual allotted vacation days which increase based on tenure. Other benefits include: Paid sick days maternity/parental enhancement program bonus and an RRSP contribution matching program.

For Vancouver-based employees we provide a subsidized meal program courtesy of our talented in-house culinary team!

British Columbia - Base salary range

$45000$60000 CAD

What you can expect:

At Global Relay theres no ceiling to what you can achieve. Its the land of opportunity for the energetic the intelligent the driven. Youll receive the mentoring coaching and support you need to reach your career goals. Youll be part of a culture that breeds creativity and rewards perseverance and hard work. And youll be working alongside smart talented individuals from diverse backgrounds with complementary knowledge and skills.

Global Relay is an equal-opportunity employer committed to diversity equity and inclusion.

We seek to ensure reasonable adjustments accommodations and personal time are tailored to meet the unique needs of every individual.

To learn more about our business culture and community involvement visit .

Required Experience:

Who we are:For over 20 years Global Relay has set the standard in enterprise information archiving with industry-leading cloud archiving surveillance eDiscovery and analytics solutions. We securely capture and preserve the communications data of the worlds most highly regulated firms giving them gre...