Onboarding Manager

San Francisco, CA - USA

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

About NexHealth

Our healthcare system remains frustratingly analog. When you live in a world of one-tap car rides instant meal delivery and unlimited streaming why do you still have to call to schedule a doctors appointment and fill out a clipboard in the waiting room

NexHealths mission is to accelerate innovation in healthcare by connecting patients providers and building the infrastructure layer for modern healthcare connecting thousands of fragmented on-premise and closed EHR systems into a single modern platform that powers software APIs payments and patient experiences across the ecosystem.

Founded: 2017
Headquarters: San Francisco CA
Funding: $177M Series C
Employees: 200
Trusted by tens of thousands of providers and hundreds of health-tech developers forging the infrastructure layer that modern healthcare needs

About the Role

Its an incredibly exciting time to join the Onboarding Team at NexHealth! With our business accelerating rapidly were creating scalable processes that will define the foundation for Customer Success in our high-growth environment. This team is built for operators who are eager to tackle high-impact challenges and build the future of onboarding at scale. As we grow the demand for structured effective onboarding has outpaced the scope of traditional responsibilitiesrequiring innovation operational excellence and a deep understanding of how our product helps our customers achieve their goals.

If youre ready to leave your current role to dive into a rapidly scaling startup drive meaningful impact and design the strategies that will elevate our entire customer journey this is the opportunity for you. Join us to be a core part of a fast-paced mission-driven team where youll build lead and shape onboarding processes that make a tangible difference for our customers and our company.

What Youll Do

Lead onboarding for new medical practice clients ensuring a smooth 30-day setup process that includes installation customization training and consultation.
Deliver a high-touch white glove experience from the moment of purchase to full adoption setting a positive first impression and building a foundation for long-term customer satisfaction.
Act as the primary point of contact for customers during onboarding guiding them through each step and addressing any questions or challenges.
Collaborate closely with cross-functional teams to ensure that onboarding aligns with customer goals and maximizes their ability to leverage our product effectively.
Track and measure onboarding success continuously improving processes to drive customer adoption and satisfaction.

What Youll Bring

24 years of experience in a customer-facing onboarding implementation or customer success role at a SaaS company
Available to be on-site a minimum of two days per week
Experience implementing technical products including guiding customers through software setup integrations training or process configuration
Ability to consult with customers to understand their goals recommend best practices and drive business outcomes
Proven ability to manage multiple projects concurrently onboarding projects
Excellent written and verbal communication skills
Experience using CRM or project management tools such as Salesforce HubSpot Asana or Trello
High technical aptitude with the ability to quickly learn complex software systems troubleshoot configuration issues and communicate technical concepts to non-technical users
Experience working with small businesses or healthcare customers particularly those with limited technical resources

Bonus Points For

Experience in onboarding customers to a product that integrates with external systems such as APIs or practice management software
Familiarity with dental or medical technology platforms
Background working in a fast-paced startup or scale-up environment

Benefits

Full Medical Dental and Vision (up to 100% covered)
401K and commuter benefits
Flexible PTO
High-impact work that directly improves the healthcare experience for millions

Our Values

Solve the customers problems not yours
When making decisions think from the perspective of the customer. Its easy to make decisions that make our lives simpler but not the customers.
Do the things others are not willing to do
As a Nexer always go after the hardest problems. Pursue things at the highest quality. Move at the fastest pace.
Take ownership
Act like a founder. Own your roles destinies mistakes behavior and our mission. The buck stops with each of us - no blaming or excuses.
Say whats on your mind with positive intent
Be direct proactive transparent and frequent in your communication.
Default trust
As a Nexer you do not have to earn trust trust is given to you by default. If we by default trust each other our speed of communication feedback information sharing and overall improvements will be a lot faster.
Think in first principles
We first identify the problem and then break it down to its fundamentals before diving into solutions. We constantly ask why to validate our assumptions.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race religion color national origin sex gender expression sexual orientation age marital status veteran status or disability status. We provide reasonable accommodation for individuals with disabilities to participate in the application or interview process. Contact to request assistance.

Required Experience:

Manager

About NexHealthOur healthcare system remains frustratingly analog. When you live in a world of one-tap car rides instant meal delivery and unlimited streaming why do you still have to call to schedule a doctors appointment and fill out a clipboard in the waiting roomNexHealths mission is to accelera...