EMEA IT Service Desk Agent with Spanish and English

Wrocław - Poland

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Are you passionate about technology and delivering outstanding customer service Were excited to announce of expanding our brand-new EMEA IT Service Desk Team in Wrocław (Poland) and were looking for dynamic tech-savvy individuals to be a part of our growth story!

Company description

Aliaxis is a leading technology company that designs sustainable easy to install and innovative fluid management solutions. Over 15000 people have selected to work for us in more than 40 countries meeting our customers most demanding needs for pipes and fitting systems in building infrastructure industrial and agriculture sectors.

As part of our commitment to sustainability we are focused on increasing the percentage of recycled content in our products and reducing the carbon footprint of our manufacturing processes.

We are looking for passionate people that want to be part of our journey and embrace the behaviors that we at Aliaxis stand for:

We Dare to challenge the status quo to innovate and to learn fast

We Care for the environment our customers and each other

We Deliver by taking accountability for our decisions and actions.

Aliaxis is privately owned with its global headquarters in Brussels Belgium.

Job Description

Role purpose: Operate as a Service Desk agent and complete all IT Service Desk operations to achieve highly positive outcomes for the EMEA user community.

Location: Wrocław / Poland / Hybrid

Requirements

Exceptional communication skills with fluency in English Spanish and optionally Polish.
A strong foundation in IT fundamentals and a passion for technology.
Experience in IT Customer Service.
Excellent problem-solving skills and the ability to think on your feet.
ITIL Service Management ideally v4 Foundation level or desire/aptitude to complete training.
Ideally experience in supporting tasks within IT General Controls for User Access management software license management etc.

What We Offer

Dynamic Work Environment: Be part of a fresh energetic team set to redefine IT support across the EMEA region.
Learning & Development: Continuous learning opportunities with access to the latest technologies and training programs.
Career Advancement: Clear paths for professional growth and advancement within a global company.
Competitive Compensation: Attractive salary package with benefits tailored for your well-being and work-life balance.
Flexible - Hybrid work schedule 23 with minimum 2 days of working from office (Powstanców Śląskich 9 street Wroclaw).

This role begins with a three-month trial period upon successful completion youll move on to a one-year contract with the potential for an indefinite contract thereafter. We understand the importance of flexibility in todays world so were also open to a hybrid working model. Youll have the freedom to work partially from home and partially from our office. Were all about ensuring our team can work where theyre most productive and comfortable.

Ready to make an impact Were looking forward to hearing from you!

Join us and be at the forefront of IT innovation and customer service excellence in the EMEA region. Lets shape the future of IT support together!

We offer a unique opportunity to join a European (Belgian) global company with a very international & collaborative culture that is transforming dynamically and that is committed to its future growth service excellence and employee engagement. Next to a competitive salary and benefits package we offer an impactful role and real growth opportunities.

For us equity and belonging start already at the application step: whether its offering flexibility in scheduling interviews or ensuring a supportive and inclusive environment we strive to remove barriers and create equal opportunities for all applicants. Should you have specific needs please do not hesitate to let us know and we will do our best to accommodate.

Please copy link to browser to access Aliaxis Privacy Notice: Experience:

Unclear Seniority