(Remote) Seasonal Customer Support Specialist (1)

Role Details

Type of Support:Omnichannel
Employment Type: Project-Based / Seasonal
Contract Duration:October 16 2025 - January 10 2026
Work Type and Location:Remote (Metro Manila)
Start Date:October 16 2025

• Handle inbound and outbound customer inquiries through email chat and other online channels.
• Provide timely and accurate responses regarding orders returns billing and account status.
• Troubleshoot issues and coordinate with internal teams to ensure swift resolution.
• Maintain empathy professionalism and brand tone across all communications.
• Meet or exceed targets for CSAT AHT QA and productivity.
• Accurately log all interactions and resolutions in the CRM system.
• Adapt quickly to new tools processes and seasonal volume changes.

• At least 2 years of customer support experience (email/chat channels preferred).
• Exceptional English communication skillsboth written and spoken.
• Strong attention to detail and the ability to multitask in a fast-moving environment.
• Comfort with technology CRM platforms and online retail systems.
• A proactive solution-oriented mindset and genuine passion for delivering excellent service.
• Flexibility to work night shifts weekends or holidays as part of the seasonal schedule.

• Experience supporting e-commerce or retail brands.
• Familiarity with logistics shipping or order-fulfillment processes.
• Prior exposure to seasonal or peak-volume customer support.

• Be part of a high-impact collaborative global team.
• Work with a brand that values innovation empathy and excellence.
• Gain valuable experience in a premium e-commerce environment.

Company Culture Is At Our Core

Core values give our work intention and our culture its edge. Theyre the standards we hold for ourselves our partners and each other.

• Care for others: Empathy is a key driver. When people thrive so does the mission.
• Embrace growth: Curiosity fuels progress. Take bold risks sharpen your edge go forward.
• Manifest trust: Trust is our currency. Earn it daily protect it fiercely and let it fuel whats next.
• Take ownership: Bold choices with integrity at the corethats how impact lasts.
• Be humble: Humility opens the door to better ideas. Hear others lift others keep learning.

Crescendo is proud to be an equal-opportunity workplace. We value diversity inclusion equity and belonging and these pillars are at the heart of how we work together. We are committed to providing equal employment opportunities regardless of race color ancestry religion sex national origin sexual orientation age citizenship marital status disability gender identity Veteran status or any other applicable legally protected characteristics in the location in which the candidate is applying. We also consider qualified applicants regardless of criminal histories consistent with legal requirements.

We are committed to the inclusion of all individuals and will make reasonable accommodationsfor qualified individuals with disabilities in our job application process. If you require assistance or accommodations to participate in the job application or interview process please contact .

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