Client Intake Specialist- West Ridge (Chicago)

Chinese Mutual Aid Association

Job Location:

Chicago, IL - USA

Yearly Salary: USD 38000 - 42000

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Full-time

Description

About Us

Chinese Mutual Aid Association (CMAA) is a community-based 501(c)3 nonprofit organization dedicated to supporting Chicagolands diverse immigrant and refugee communities. Established in 1981 CMAA is a cornerstone of the Asia on Argyle corridor of the Uptown Neighborhood of Chicago with a satellite office in Elgin and West Ridge IL providing programs to serve our community across generations.

We offer after-school summer camp and mentoring programs for young people. For adults we provide case management and social services education including English as a Second Language (ESL) classes job preparation and placement services and immigration and citizenship case assistance. We connect older adults to in-home care support and community enrichment through our Golden Age Club. Finally we support entrepreneurs and small businesses as the only AAPI-led Small Business Development Center in Illinois.

Chinese Mutual Aid Association (CMAA) is seeking a mission-driven and detail-oriented Client Intake Specialist in the West Ridge location (city of Chicago northside) who will assist immigrants and low-income families in navigating an array of social services.

Essential Functions & Responsibilities

Assess client needs and determine eligibility for programs and services.
Enter accurate and timely data into case management and tracking systems.
Maintain confidentiality and comply with all data protection policies.
Provide clients with information on available services (housing employment public benefits etc.).
Make referrals to internal departments or external community partners as needed.
Follow up with clients to ensure successful connection to resources and support.
Assist in coordinating appointments and workshops for clients.
Support program staff in maintaining case files reports and documentation.
Assist eligible participants to obtain for food subsidies through the Supplemental Nutrition Assistance Program (SNAP)
Assist low-income participants to obtain reduced gas and electric utility bills through the Low Income Home Energy Assistance Program (LIHEAP)
Assist low-income individuals families seniors and the disabled to obtain public benefits such as medical assistance RTA ride-free permit etc.
Collaborate with department co-workers in external outreach to the community by providing presentations to the community regarding CMAAs Social Services Departments services. Such outreach may include: Conduct public benefits information sessions (including recruiting attendees to participate)

Requirements

Qualifications

Bachelors degree in social work customer service preferred
Experience working in a social services setting preferred
Bi-lingual in English and Spanish is preferred.

Competence

Strong communication skills written and verbal
Ability to work in a fast-paced environment
Compassion to help the community

Work Environment

This job operates in a clerical office setting. This role routinely uses standard office equipment such as computers phones photocopiers filing cabinets and fax machines.
The primary work location is at West Ridge office at 2424 W. Peterson.
Some evenings and weekends expected for outreach and workshop events

Perks

Comprehensive Health benefits package to include medical dental and vision plans with employer contribution between 60%-90% of premiums!
403(b) retirement plan with company match after one (1) year and fully vested at year six (6)!
9 Company Holidays a year!
Personal Time Off Sick Leave and Vacation time off policies!
Parking/Transit benefits
Travel Reimbursements for eligible commuting routes
Opportunities for growth and to give back to communities!
Fun high-energy culture!
Relaxed dress code!
Access to an exceptional leadership team!

The approximate pay range for this position is between $38000.00-$42000.00 annually. Please note that the indicated base range is provided in good faith estimate for the position at the time of posting. Final compensation may vary based on factors including but not limited to education experience knowledge skills etc.

CMAA is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin age disability veteran status genetic information or any other status protected by applicable federal state or local laws.

If you need assistance or an accommodation due to a disability during the application or interview process please contact us at and request the Human Resources Department or email at and reference the job ID1223245.

Salary Description

$38000-$42000

Required Experience:

Full-timeDescriptionAbout UsChinese Mutual Aid Association (CMAA) is a community-based 501(c)3 nonprofit organization dedicated to supporting Chicagolands diverse immigrant and refugee communities. Established in 1981 CMAA is a cornerstone of the Asia on Argyle corridor of the Uptown Neighborhood of...