Logistics Specialist

JENNY BIRD is a leading jewelry and lifestyle brand known for its lightweight statement jewelry. We are on a mission to uplift and inspire through thoughtful creation. As a fast moving business with direct-to-consumer wholesale and major department store channels we keep customer experience at the core. We value our partnerships and are committed to strengthening our relationships with boutiques and major retailers. Inspired by our customers we consciously strategize how we can exceed our five star shopping experience.

The Opportunity:

Were looking for a detail-oriented and proactive Logistics Specialist to manage and optimize our shipping operations. This role is a key point of contact across departments and channels to ensure both inbound and outbound shipments run this role you will report to the Director of Supply Chain Operations.

Key Responsibilities:

Shipment Quoting and Booking:

• Obtain and book freight quotes across ocean air LTL and local carriers for key inbound and outbound shipments.
• Provide internal departments with shipping support including generating labels and quotes while ensuring accurate timely and cost-effective shipping solutions.

Inbound Shipments:

• Create inbound shipment records in the ERP maintain all required documentation and provide supporting materials as needed.
• Verify inventory receipts reconcile discrepancies and ensure timely closure of purchase orders in ERP.

Outbound Shipments:

• Provide support for outbound shipment inquiries across departments and collaborate with internal teams to ensure shipments are processed accurately and efficiently.

Shipment Monitoring and Partner Communication:

• Proactively track key shipments to identify and address potential delays.
• Maintain regular communication with carriers and shipping partners to resolve delivery issues.
• Manage user access for shipping accounts including approving or rejecting requests to ensure appropriate usage and security.

Claims and Compliance:

• Monitor shipping claims submitted by Client Care and submit claims for other departments as required.
• Assist with international shipping compliance including use of HS codes and product descriptions while maintaining the shared compliance file used across departments.
• Support compliance with shipping portals (i.e. CARM ACE) and export declaration submissions (i.e. CERS EEI/SED forms).

Reporting and Analytics:

• Assist in monitoring and tracking shipping costs and ensure accurate reporting.
• Support identifying cost trends and flag potential risks or opportunities to the Director of Supply Chain Operations.

Drive Operational Efficiencies:

• Develop and maintain cross-functional relationships with Operations Wholesale Customer Care Finance and Production teams.
• Refine workflow and identify opportunities to improve operational productivity quality and efficiency.
• Oversee creation implementation and ongoing maintenance of standard operating procedures pertaining to logistics.

Team Member Expectations:

We are looking for a compassionate and reliable individual who will lead with empathy inspire their teammates with a strong work ethic and support the growth of their peers through establishing relationships built on trust and respect.

As a brand we have seen incredible growth and success through our teams proactiveness curiosity and desire to learn while building. We look for team members who embody these traits and have the confidence and comfortability to collaborate laterally communicate ideas effectively and support the companys goals.

Qualifications:

• 2-4 years of experience in logistics shipping coordination or supply chain support.
• Experience working with 3PLs freight forwarders and carriers across multiple shipping modes (LTL air ocean and courier).
• Proficiency in ERP systems preferred with experience in NetSuite considered an asset.
• Strong understanding of shipping documentation and international compliance requirements.
• Exceptional accuracy and attention to detail.
• Strong time management and multitasking skills with the ability to prioritize effectively in a fast-paced environment.
• Excellent communication and interpersonal skills to collaborate across multiple teams.
• Proactive problem-solving mindset with the ability to work independently.
• Adaptable resilient and capable of thriving under tight timelines and shifting priorities.

Location:

We have flexible working arrangements for the team. This role will be in-office a minimum of 2 days per week.

Perks:

• 3-weeks vacation 3 float days Summer Fridays (we close the office early at 1 pm)
• Your birthday off!
• A comprehensive benefits program health care spending account
• Parental Leave Top-Up
• Perks on JENNY BIRD products!

JENNY BIRD does not discriminate in hiring or terms and conditions of employment because of an individuals race ancestry colour place of origin religion gender gender identity national origin citizenship age disability sexual orientation family status or marital status or any other protected category recognized by provincial or federal laws.

Should you require any accommodation please inform us and we will work with you to meet your accessibility needs. For any accessibility-related assistance requests for information in accessible alternative formats or to report any accessibility problems please share in your application or email.