Print Counts Patrol Analyst

Tampa, FL - USA

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Department:

Sales

Job Summary

Description

DEX JOB DESCRIPTION
Job Title	Print Counts Patrol Analyst	Job grade
Job Department	Sales or Admin	Job Sub - Department
Job Code	PCPA	Effective Date	03/03/2022

JOB SUMMARY

The PrintCounts Patrol Analyst will function as the lead for account maintenance in Patrol. The analyst will provide initial support to the field service techs and CSRs as well as working through issues with the client directly. This position will provide information to admin and the field relative to Patrol and help direct resources to the appropriate accounts to ensure timely and proper billing.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Serve as the liaison between Patrol support and CSRs on technical issues.
Support Billing function by ensuring equipment is staged properly.
Review zero meters and assist in correcting non-reporting issues and work with Admin and CSRs to address.
Create calls in Eauto for CSR dispatch to correct Patrol and/or non-reporting devices.
Work with the client on set up and administration of Patrol.
Perform fleet assessment and provide reporting of aging equipment/customer data to Regional Service Managers for profitability increases and Branch Sales Managers for potential sales opportunities.
Analyze fleet to determine End of life devices for potential replacement.
Supply order reconciliation and troubleshooting.
Provide support to and collaborate with Regional Service Managers on current and future activities.
Provide reporting and statistics for larger accounts by request.
Serve as tier one field support for CSRs and Service technicians for Patrol.

MANAGEMENT AND SUPERVISORY RESPONSIBILITY

Typically reports to Management Direct Supervisor job title(s) Typically include: TITLE
Job is directly responsible for managing other employees (e.g. hiring/termination and/pay decisions performance management. Job title example(s) of employees directly supervised:

JOB QUALIFICATIONS/SKILL REQUIREMENTS

Excellent verbal communication skills.
Excellent written communication skills with which to clearly explain concepts in professional documents using easy-to-understand English; must have strong command of punctuation and grammar.
Excellent reading comprehension.
Demonstrated ability to follow departmental rules and guidelines and provide necessary support for team.
Must be able to learn quickly and work well under minimal supervision as a part of a fast-paced team.
Ability to work under pressure especially under tight client deadlines.
Strong interpersonal skills; Must be able to work with strong personalities.
Strong analytical skills and business acumen.

EDUCATION AND EXPERIENCE REQUIREMENTS

Bachelors degree or equivalent experience required.
Successful completion of a criminal background check.
Attention to detail.
Extensive knowledge of Microsoft Office with advanced knowledge of Excel.
Advanced Computer Skills. Must have advanced skills in the entire MS Office Suite including Word Excel PowerPoint and MS Outlook. Ability to learn new software quickly.

WORKING CONDITIONS

Regular business hours. Some additional hours may be required.
Travel requirements: Domestic: Up to 20%
Climate controlled office environment during normal business hours.

PHYSICAL REQUIREMENTS
Sitting	Up to 7 hour(s) a day	Lifting	Up to .5 hour(s) a day up to 50lbs max. ^
Walking	Up to 2 hour(s) a day	Pushing/ Pulling	Up to .5 hour(s) a day up to 50lbs max. ^
Standing	Up to 4 hour(s) a day	Climbing	Up to .5 hour(s) a day
Bending/ Squatting/Stooping	Up to 1 hour(s) a day	Stairs	Up to .5 hour(s) a day
Reaching	Up to 2 hour(s) a day	Ladder	Will not apply generally
Balancing	Will not apply generally	Step stool	Will not apply generally
Twisting	Up to 1 hour(s) a day	Excessive heat exposure	Will not apply generally
Crawling	Will not apply generally	Excessive cold exposure	Will not apply generally
Hands in water	Will not apply generally	Dust exposure	Will not apply generally
Kneeling	Up to 1 hour(s) a day	Lound noise exposure	Will not apply generally
Data Entry/Typing	Up to 4 hour(s) a day	Humidity exposure	Will not apply generally
Unusual hearting or vison demands: None Specified
^Other physical demands or notes: Employees should not attempt to lift pull or push a load excess of 50lbs without assistance. Care should always be taken when lifting punching or pulling in an awkward position.

DISCLAIMER

The preceding job description has been designed to indicate the general nature of work performed; the level of knowledge and skills typically required; and usual working conditions of this job. It is not designed o contain or be interpreted as a comprehensive listing of all requirements or responsibilities that may be requires by employees in the job. To perform this job successfully an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations made to enable individual with disabilities to perform essential functions.

This job description does not imply or cannot be considered as a part of an employment contract. DEX Imaging as an Equal Opportunity Employer.

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DescriptionDEX JOB DESCRIPTIONJob TitlePrint Counts Patrol AnalystJob gradeJob DepartmentSales or AdminJob Sub - DepartmentJob CodePCPAEffective Date03/03/2022JOB SUMMARYThe PrintCounts Patrol Analyst will function as the lead for account maintenance in Patrol. The analyst will provide initial suppo...