Customer Support Specialist I (Returns Solutions Provider)

Role Details

About Us

PartnerHeroandCrescendohave joined forces to create a powerhouse of innovation excellence and people-first solutions. By combining PartnerHeros world-class outsourcing and human-centered approach with Crescendos expertise in customer experience and operational excellence we are redefining the future of CX.

Together were introducing Augmented AI - a seamless blend of Agentic AI and real human expertise that delivers 24/7 omnichannel support in any language. This fusion of technology and talent helps businesses scale efficiently while keeping customer experience at the core.Powered by Crescendo PartnerHeroconnects talented people globally with companies looking to build transform and grow. Our strategic expertise and integrated technology empower businesses and the people behind them to extend their impact worldwide.

As a Most Loved Workplace we believe culture drives success. We encourage our teams to bring their authentic selves to work fostering an environment where people thrive.

Welcome to the future of customer experience. Welcome to the next era of PartnerHero x Crescendo.

The Role

PartnerHero is looking for talented folks to join our Customer Support Teams. We look for candidates who care about the details and are always looking to learn something new. You will solve support cases that include basic troubleshooting and knowledge sharing plus above-and-beyond empathy. Its required that you be very disciplined in working autonomously and that you be determined self-directed and driven. We have a range of opportunities available in different industries which include Edtech eCommerce Fintech Health Wellness and More. Our interest is to match your unique skills experience and interests with our company and our partners. As a PartnerHero employee you will have the opportunity to build your career with the support you need no matter if you are breaking into the industry.

What Youll Do:

• Providing a personable friendly and positive customer service experience across all channels including phone email and live chat.
• Working independently and collaboratively to complete tasks on time based on urgency and importance
• Helping customers solve problems with solid troubleshooting reading comprehension and problem-solving skills
• Support teammates by completing assigned tasks on time helping others and communicating your workload with leads and managers.
• Follow communication procedures guidelines and policies. Research answers or solutions as needed.
• Showing a strong comprehension of all policies and procedures
• Escalating to your direct report when unsure or unable to make a decision or solve a problem.
• Collaborating and being proactive in sharing feedback about necessary changes and updates that will help improve the customer experience
• Showing strong comprehension of software and systems used and ability to navigate across multiple platforms when assisting customers

What We Expect From You:

• Excellent English skills spoken and written (EFSET results from C1 or C2 level)
• Excellent problem-solving and communication skills
• Ability to maintain composure and focus under pressure
• Excellent time management skills; Punctuality and adherence to schedule required
• Possess critical thinking empathy active listening initiative adaptability resilience and problem-solving skills.
• Ability to work in a fast-paced environment
• Savvy with web computer and smartphones
• Passion for creating an exceptional customer experience
• Eager and curious to learn.

What Youll Get In Return:

• Hybrid workplace - depending on the partner role management and/or personal workspace
• Full-time with the potential for overtime if requested and approved.
• Competitive compensation based on experience
• Attractive benefits package including medical dental and vision options based on location
• Access to free posture-based fitness workouts from home
• Paid Sabbatical Leave
• Training opportunities provided by PartnerHero and outside entities
• 1-on-1 coaching with feedback sessions mentorship and opportunities for cross-functional development

Company Culture Is At Our Core

Our core values bring intention to our work and set the tone for our culture. From the partners we serve to the associates who work with us we share a set of core values that guide our actions.

• Care for others - Cooperate empathize and seek opportunities to put each other first.
• Embrace growth - Expand your mind by taking calculated risks developing your skills and staying open to change
• Manifest trust - Trust is the bond that allows us to work at our highest levels as members of a team in a unified direction. It is continuously earned by delivering on our commitments.
• Take ownership - Doing the right thing should come naturally.
• Be humble - Seek guidance receive feedback ask questions and listen to your colleagues

PartnerHero is proud to be an equal-opportunity workplace. We value diversity inclusion equity and belonging and these pillars are at the heart of how we work together. We are committed to providing equal employment opportunities regardless of race color ancestry religion sex national origin sexual orientation age citizenship marital status disability gender identity Veteran status or any other applicable legally protected characteristics in the location in which the candidate is applying. We also consider qualified applicants regardless of criminal histories consistent with legal requirements.

We are committed to the inclusion of all individuals and will make reasonable accommodationsfor qualified individuals with disabilities in our job application process. If you require assistance or accommodations to participate in the job application or interview process please contactemailprotected.

Company Culture Is At Our Core

Core values give our work intention and our culture its edge. Theyre the standards we hold for ourselves our partners and each other.

• Care for others: Empathy is a key driver. When people thrive so does the mission.
• Embrace growth: Curiosity fuels progress. Take bold risks sharpen your edge go forward.
• Manifest trust: Trust is our currency. Earn it daily protect it fiercely and let it fuel whats next.
• Take ownership: Bold choices with integrity at the corethats how impact lasts.
• Be humble: Humility opens the door to better ideas. Hear others lift others keep learning.

Crescendo is proud to be an equal-opportunity workplace. We value diversity inclusion equity and belonging and these pillars are at the heart of how we work together. We are committed to providing equal employment opportunities regardless of race color ancestry religion sex national origin sexual orientation age citizenship marital status disability gender identity Veteran status or any other applicable legally protected characteristics in the location in which the candidate is applying. We also consider qualified applicants regardless of criminal histories consistent with legal requirements.

We are committed to the inclusion of all individuals and will make reasonable accommodationsfor qualified individuals with disabilities in our job application process. If you require assistance or accommodations to participate in the job application or interview process please contact .

PRIVACY NOTICE

Crescendo is committed to ensuring your privacy and the protection of your personal data. By filling out the forms associated with your job application and submitting your data to us you are giving us your consent to process your data and store it for potential recruitment and hiring purposes.

To understand more about Crescendos privacy program including your rights and options for managing the personal data you submit to us please visit our Privacy Center here.