User Experience Researcher, AVP

User Experience Researcher Assistant Vice President

Overview

Wealth Management (WM) Platforms manages industry-leading platforms across all WM channels and client segments to provide a unified digital experience unlock growth and deliver efficiencies for Advisors Clients and Institutions. WM Platforms consists of nine sub-teams including: Field Experience & Platforms Digital Client Experience & Platforms Workplace Platforms Automation & Workflow Solutions Digital Trading & Investing UX Design & Research Strategy & Execution. Business Control & Support and the Chief Operating Office.

Are you a senior UX Researcher who wants to lead high-impact projects work with cross-functional teams conduct moderated and unmoderated studies and mentor other team members Our growing team is looking for an expert in the practice of user research to be an influential voice in the future of our discipline while inspiring change delivering written and oral presentations evaluating qualitative and quantitative insights and being an advocate for a more intuitive seamless user experience.

The Morgan Stanley Wealth Management UX team builds digital experiences that help our clients manage their finances and monitor their investments easily. Our team of designers and researchers bring an entrepreneurial spirit to a leading global financial firm.
We employ design thinking methods and a user-centered approach to solve real business problems. If you can bring clarity to complexity discover compelling user insights and have gone the extra mile to create delight we want you!

Once Here You Will...

* Manage both large and small research initiatives collaboratively with your peers in UX Design Product Management Technology Data and Analytics and more.

* Define research questions and goals conduct appropriate studies analyze the findings and communicate results with clear and compelling presentations.
* Evangelize design thinking including conducting workshops helping develop user journeys and asking the right questions to ensure teams are putting users at the center.

* Plan design and conduct both quantitative and qualitative user research studies (i.e. write moderators guides conduct in-depth interviews design surveys moderated and unmoderated sessions etc.).

* Identify track and share overarching research trends.
* Make recommendations on research best practices from previous professional and educational experiences.
*Be willing to take on any task or responsibility big or small that furthers the growth of the team.

* Mentor more junior researchers throughout the research process.

* Help to adapt and innovate research practices to meet a rapidly growing teams need.

* Help to identify opportunities for impactful UX research across the firm.

* Facilitate UX workshops with cross-functional teams.

* Help promote a data-driven culture that prioritizes user insights and combats assumptions.
* Thrive in a work culture that is full of collaboration teamwork inclusiveness and warmth. Skills Youll Bring

* 4 years UX research experience.
* Willingness to run studies from end-to-end (youll be responsible for every single step from recruiting participants to sharing insights).

* Experience implementing a range of methodologies both qualitative (e.g. moderated unmoderated etc.) and quantitative (e.g. A/B or multivariate testing card sorting survey design etc.)

* Experience leading and mentoring junior team members.

* An interest in working with both enterprise and consumer technology.

* A persuasive and compelling presentation style and being able to clearly communicate research insights.

* The ability to adapt pivot and roll with the punches.

* Preferably M.A./M.S. or PhD in Human-Computer Interaction Human Factors Psychology Anthropology or related fields

* Familiarity with tools like Figma UserZoom UserTesting Optimal Workshop and Enjoy HQ preferred.
* Experience in financial services or a large corporate environment preferred.

Why Work at Morgan Stanley

Besides a competitive salary work life balance a clear career path and great benefits we take the well-being and work satisfaction of our employees seriously. Thats why we put a lot of effort towards creating a safe space for people to be vulnerable share work and ask questions that will help them both to grow individually and move their projects forward. Youll be encouraged to bring your own perspective to conversations and we will help you understand and put into practice what you naturally do best by amplifying each others strengths.

WHAT YOU CAN EXPECT FROM MORGAN STANLEY:

We are committed to maintaining the first-class service and high standard of excellence that have defined Morgan Stanley for over 89 years. Our values - putting clients first doing the right thing leading with exceptional ideas committing to diversity and inclusion and giving back - arent just beliefs they guide the decisions we make every day to do whats best for our clients communities and more than 80000 employees in 1200 offices across 42 countries. At Morgan Stanley youll find an opportunity to work alongside the best and the brightest in an environment where you are supported and empowered. Our teams are relentless collaborators and creative thinkers fueled by their diverse backgrounds and experiences. We are proud to support our employees and their families at every point along their work-life journey offering some of the most attractive and comprehensive employee benefits and perks in the industry. Theres also ample opportunity to move about the business for those who show passion and grit in their work.

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Salary range for the position: $85000 and $135000 per year. The successful candidate may be eligible for an annual discretionary incentive compensation award. The successful candidate may be eligible to participate in the relevant business units incentive compensation plan which also may include a discretionary bonus component. Morgan Stanley offers a full spectrum of benefits including Medical Prescription Drug Dental Vision Health Savings Account Dependent Day Care Savings Account Life Insurance Disability and Other Insurance Plans Paid Time Off (including Sick Leave consistent with state and local law Parental Leave and 20 Vacation Days annually) 10 Paid Holidays 401(k) and Short/Long Term Disability in addition to other special perks reserved for our employees. Please visit to learn more about our benefit offerings.

Morgan Stanleys goal is to build and maintain a workforce that is diverse in experience and background but uniform in reflecting our standards of integrity and excellence. Consequently our recruiting efforts reflect our desire to attract and retain the best and brightest from all talent pools. We want to be the first choice for prospective employees.

It is the policy of the Firm to ensure equal employment opportunity without discrimination or harassment on the basis of race color religion creed age sex sex stereotype gender gender identity or expression transgender sexual orientation national origin citizenship disability marital and civil partnership/union status pregnancy veteran or military service status genetic information or any other characteristic protected by law.

Morgan Stanley is an equal opportunity employer committed to diversifying its workforce (M/F/Disability/Vet).