Casework Support Officer

London - UK

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

We are working closely alongside a Local Authority in Westminster to assist with the appointment of a Casework Support Officer on a 2.5-month contract highly likely to be extended at clients discretion. Please apply with your CV for immediate consideration.

Rate of Pay: 18.27 - 24.09 per hour

Summary:

To provide high-quality administrative and casework support within Westminster City Councils Homeless Services team ensuring effective communication accurate record-keeping and timely resolution of service user queries. This role plays a key part in supporting vulnerable residents and ensuring smooth operational delivery.

Responsibilities:

Liaise with staff and service users via email and telephone.
Maintain and update case information accurately on systems and spreadsheets.
Proactively manage queries and workstreams through to resolution.
Communicate clearly and empathetically with service users particularly those in challenging situations.
Draft professional correspondence compile reports and ensure all documentation is compliant.

Essential Requirements:

Previous experience in a customer service role.
Experience in homelessness services or related sector.
Proven case management experience.
Strong written and numerical skills.
Confident and empathetic telephone communication.
Ability to prioritise workload effectively under pressure.

Please note:

You should be available to work immediately or at a short notice.
You should have right to work in U.K

Disclaimer: Brackenberry Ltd is acting as an Employment Business in relation to this vacancy. We are committed to equality in the workplace and is an equal opportunity employer. Unless otherwise stated all of our roles are temporary though opening assignments can be and often are extended by clients on a longer term basis and can sometimes become permanent.

Important: We will interpret your application as being permission to submit your CV to this role (with the right to represent you) unless you advise us to the contrary. Incase the role requires an enhanced DBS your DBS must be either through us or be accompanied by a subscription to the DBS updating service.

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We are working closely alongside a Local Authority in Westminster to assist with the appointment of a Casework Support Officer on a 2.5-month contract highly likely to be extended at clients discretion. Please apply with your CV for immediate consideration. Rate of Pay: 18.27 - 24.09 per hour Summar...

Rate of Pay: 18.27 - 24.09 per hour

Summary:

Responsibilities:

Liaise with staff and service users via email and telephone.
Maintain and update case information accurately on systems and spreadsheets.
Proactively manage queries and workstreams through to resolution.
Communicate clearly and empathetically with service users particularly those in challenging situations.
Draft professional correspondence compile reports and ensure all documentation is compliant.

Essential Requirements: