ICT Software Engineer

Are you passionate about technology and eager to make a real impact in a global ICT environment
Ascom is looking for a versatile ICT Software Engineer with Jira Administration expertise to join our dynamic ICT Operations team. If youre curious collaborative and driven by automation and continuous improvement this could be your next career move.

About Ascom

Ascom is a global solutions provider focused on healthcare ICT and mobile workflow solutions. With headquarters in Switzerland and operations in 18 countries we develop and deliver mission-critical communication systems that improve efficiency and safety in complex environments. Our vision is to close digital information gaps enabling the best possible decisions - anytime anywhere.

At Ascom youll be part of a purpose-driven organization that values innovation agility and accountability. We foster a culture of trust and collaboration where every employee is empowered to grow and make a difference.

Keep our business applications healthy secure and continuously improving

As an ICT Software Engineer with focus on Application Management and Jira Administration youll take ownership of key enterprise applications including our Jira ecosystem. Youll coordinate changes ensure robust operations and drive enhancements that users love. Youll still code where it adds value (/C# SQL and Groovy) but your superpower is turning requirements into stable supportable and well-documented solutions that stand up in production.

What youll manage & deliver

Jira Administration & Automation

• Administer Jira Software and Jira Service Management across the organization.
• Design and maintain advanced workflows custom fields permissions and screens.
• Develop automation solutions using ScriptRunner (Groovy) and native Jira Automation.
• Ensure compliance with naming conventions access control and configuration standards.
• Manage Jira Assets (formerly Insight) including asset relationships and lifecycle workflows.
• Integrate Jira with Azure Active Directory and Microsoft services for automated provisioning and governance.
• Collaborate with infrastructure and security teams to align asset schemas with enterprise architecture.

Confluence Administration

• Manage spaces permissions and templates to support documentation and team knowledge sharing.
• Integrate Confluence with Jira for seamless project tracking and reporting.

Stakeholder Collaboration & Reporting

• Partner with ICT R&D QA and business teams to translate goals into efficient Jira boards dashboards and metrics.
• Use JQL and Jira dashboards to track Agile metrics such as velocity cycle time and throughput.
• Maintain documentation for Jira configurations and provide support/training to end users.

Application Lifecycle & Reliability

• Manage and administrate enterprise applications ensuring robust performance and minimal downtime.
• Translate user needs into maintainable solutions with clear specs testable code/config and rollback plans.
• Promote and build automation and self-service flows
• Carry out functional/non-functional testing across environments.
• Troubleshoot integrations and optimize performance across apps databases and interfaces.

What youll bring

• 35 years of hands-on Jira administration experience.
• Proficiency with ScriptRunner Groovy scripting Jira Automation and JQL.
• Experience with Confluence administration and Agile methodologies (Scrum Kanban).
• Exposure to enterprise security practices SSO and role-based access models.
• Fluent English written and spoken

Wanted competencies

• Atlassian certifications (ACP-100 ACP-600 ACP-610).
• Strong documentation discipline and SDLC mindset.
• Ability to explain complex technical issues clearly and diplomatically.
• Fluent English written and spoken.
• Familiarity /C# and Microsoft SQL for light development and support tooling.

Why this role matters

Youll be the steady hand behind applications used globally keeping them reliable today while shaping what they become tomorrow. Its an individual contributor role with global reach and a direct line to tangible business outcomes.

At Ascom youll be part of a global team that values innovation collaboration and personal growth. We offer:

• A chance to work on impactful projects that shape the future of ICT operations
• A supportive and inclusive work culture that encourages initiative and ownership
• Opportunities for professional development and career advancement
• A workplace where your ideas and contributions truly matter

Send us your CV and a short cover letter explaining why youre the right fit for this role. We look forward to hearing from you!