Center Administrator

Position Summary

The Center Administrator is an entry level operations role that establishes the foundation for future growth within the organization. This role is responsible for the overall operational functions within the center. Duties include cleanliness maintenance and facilities needs; ordering and managing supplies for the center; and assisting team members in the center as needed. Individuals in this role will need to provide excellent customer service by consistently demonstrating a professional disposition with all customer and team member relations over the phone and during day-to-day center operations.

Success Measures

Success measures include meeting all expected quality and service delivery standards complying with payor requirements adhering to Centria policies and meeting or exceeding personal qualitative and quantitative key performance indicator (KPI) metrics such as BT utilization client retention and BT retention.

Duties and Responsibilities

1. Day-to-Day Administrative Support
   • Center Administrative Support
     • Open/close center when needed.
     • Greet new and existing clients and other visitors to the center and give tours when necessary.
     • Complete any related administrative tasks such as providing printed materials etc.
     • Work with Operations Director to maintain center supply inventory and ensure staff has the required items to operate.
     • Ensure the center is clean attractive and safe for team members and clients and report to others as needed.
     • Keep furniture and therapy equipment in good working condition and arrange for repairs and maintenance as needed.
     • Maintain records to ensure compliance with local state and federal mandates.
     • Receive deliveries as needed.
   • Ensure documentation is completed on time and following established Centria procedures.
   • Appropriately report all critical incidents and safety concerns in accordance with payor requirements andCentrias reporting policies.
   • Maintain a clean safe and organized environment to effectively work with the client and provide therapyservices.
   • Ensure required company postings are displayed in an appropriate area.
2. Administer effective center operations and facilities management.
   • Partner with the Operations Director to ensure team members adhere to best practices and show up on a timely basis.
   • Partner with Operations Director to ensure effective communication with families and Behavior Technicians.
   • Partner with Operations Director to ensure client and Behavior Technicians schedules are maintained and up to date in Centria EMR system.
   • Be a go-to person for general center-related questions. Able to either answer their questions or connect themwith someone who can.
   • Ensure state and Centria guidelines and policies are followed and incidents documented and escalated to theappropriate parties as necessary.
3. Maintain compliance and acquire technical knowledge by completing required training and attending to Centrias established policies and procedures.
4. Participate in an agency-wide Compliance Program to ensure services are consistent with the individualsauthorized services.
5. Follow guidelines i.e. mandated reporting compliance and company guidelines.
6. Compliance with Centrias Code of Conduct policies and procedures and Federal and State laws.
7. Responsibility to report violations of Company policies or the Code of Conduct.

Rate

$22.00 - $24.00/HR

Qualifications

Education

High School Diploma or equivalent minimum requirement

Work Experience

Previous experience in a customer service role

Related Training

Attend training and other company in-services and training as directed by the direct leader and compliance teams.

Equipment and Technology Requirements

• Basic computer skills and working knowledge of tablets/iPads
• Laptop
• G Suite (Gmail Drive Docs Sheets Google Meet)
• ABA Platforms preferred

Other Competency Requirements

• Ability to follow written instructions
• Ability to use computers and computer/software programs

Knowledge and Skills

• Proficiency in PC software including virtual meeting platforms;
• Strong attention to detail with the ability to do repetitive things in a precise manner with attention to detail and quality;
• Ability to interpret and implement verbal and written clinical protocols;
• Ability to accept constructive feedback and develop expertise and skillsets accordingly;
• Effective time management skills and the ability to manage multiple tasks at once;
• Ability to build and maintain professional relationships with clients co-workers supervisors and community members;
• Ability to adhere to organizational policies and procedures
• Commitment to maintain client confidentiality and adhere to HIPAA laws;
• Commitment to ongoing training and development as it relates to clinical skills professional development ethics and technology and training to perform job responsibilities to the required standard;
• Effective communication skills both written and verbal with clients internal and external stakeholders;
• Strong cultural competency with the ability to remain flexible and open-minded.

Working Conditions

The work location varies on a case-by-case basis and includes a company facility or community.

Physical Demands

While performing the duties of this job the team member may be exposed to a client who exhibits physically aggressivebehavior which can include kicking pinching punching biting hitting etc. The team member may need to useappropriate behavior management techniques with a client which requires agility quick reflexes strength the ability torun utilize approved de-escalation procedures and the ability to use physically evasive movement. The team member willbe required to stand walk sit grasp reach bend kneel crouch squat lift and carry the child hear type see and team member must be able to push independently pull lift move and carry objects weighing up to seventy-five (75)pounds.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of racereligion color national origin gender sexual orientation age marital status Veteran status or disability status. This jobdescription is not intended to be an exhaustive list of qualifications skills efforts duties responsibilities or workingconditions associated with the position. Centria reserves the right to amend this job description at any time with or withoutwritten notice.