Director of Hotel Operations Hilton Cleveland Downtown
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Job Location:
Cleveland, TN - USA
Monthly Salary:
$ 160000 - 185000
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
EOE/AA/Disabled/Veterans
The Director of Hotel Operations for Hilton Cleveland Downtown is responsible for assisting the General Manager in managing daily hotel operations in the hotels continuing effort to deliver outstanding guest service and financial profitability.
What will I be doing
As the Director of Hotel Operations you would be responsible for assisting the General Manager in managing daily hotel operations in the hotels continuing effort to deliver outstanding guest service and financial profitability. Specifically you would be responsible for performing the following tasks to the highest standards:
- Lead direct and manage daily hotel operations including but not limited to hotel budgeting and forecasting strategic planning managing balanced scorecard performance implementing and complying with all company policies and standards coordinating capital improvements and property improvement plans responding to guests inquiries and resolving concerns and meeting participation and facilitation
- Oversee service quality operational efficiency guest satisfaction standards compliance and service and financial measurements
- Identify operational performance productivity and efficiency gaps and implement measures to correct those deficiencies
- Implement and manage hotels daily quality process to include but not limited to communicating goals empowering team members managing service recovery techniques and problem resolution and measuring satisfaction
- Monitor and develop team member performance particularly department heads and managers to include but not limited to providing supervision providing professional development scheduling conducting counseling and evaluations and delivering recognition and reward
- Recruit interview and train team members
What are we looking for
Since being founded in 1919 Hilton has been a leader in the hospitality industry. Today Hilton remains a beacon of innovation quality and success. This continued leadership is the result of our Team Members staying true to our Vision Mission and Values. Specifically we look for demonstration of these Values:
- Hospitality - Were passionate about delivering exceptional guest experiences.
- Integrity - We do the right thing all the time.
- Leadership - Were leaders in our industry and in our communities.
- Teamwork - Were team players in everything we do.
- Ownership - Were the owners of our actions and decisions.
- Now - We operate with a sense of urgency and discipline
In addition we look for the demonstration of the following key attributes:
- Quality
- Productivity
- Dependability
- Customer Focus
- Adaptability
What will it be like to work for Hilton
Hilton is the leading global hospitality company spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century Hilton has offered business and leisure travelers the finest in accommodations service amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And our amazing Team Members are at the heart of it all!
The Benefits Hilton is proud to have an award-winning workplace culture ranking #2 Best Company To Work For in the U.S. We support the mental and physical wellbeing of all Team Members so they can Thrivepersonally and professionallyin a diverse and inclusive environment thanks to innovative programs and benefits. Hilton offers its eligible team members a comprehensive benefits package including:
- Medical Insurance Coverage for you and your family
- Mental health resources including Employee Assistance Program
- Best-in-Class Paid Time Off (PTO)
- Go Hilton travel program: 100 nights of discounted travel
- Parental leave to support new parent
- 401K plan and company match to help save for your retirement
- Employee stock purchase program (ESPP) - purchase Hilton shares at 15% discount
- Debt-free education: Team Members will have access to a wide variety of educational credentials through our partnership with Guild Education including: college degrees and professional certifications*
- Career growth and development
- Recognition and rewards programs
Salary Range: $160000 - $185000 dependent upon experience.
#LI-LV1
Required Experience:
Director
Key Skills
- Risk Management
- Negiotiation
- Operational management
- Smartsheets
- Strategic Planning
- Team Management
- Budgeting
- Leadership Experience
- Program Development
- Supervising Experience
- Financial Planning
About Company
Stay at Avatar Hotel Santa Clara, Tapestry Collection by Hilton and uncover the unexpected at our one-of-a-kind hotel. As part of Hilton's Tapestry Collection, we are perfect for guests seeking an uncommon experience and peace of mind.
