Data Services Generalist (Fully remote)

Who We Are & What We Do:

Branching Minds mission is to empower all educators to effectively efficiently and equitably support the holistic needs of their students; and to create a path to academic and personal success for every learner. Already supporting overstudents across 250 districts from close to 40 states our vision is to be the most effective national K12 school district solution for achieving high-fidelity MTSS/RTI; consistently demonstrating our ability to save teachers planning/documenting time improve outcomes of our students and eliminate achievement gaps.

As a startup we dont have to play by the rules of traditional organizations. We get to be innovative in the solutions we develop for our partners and the way we conduct our business for ourselves. Branching Minds is also a Benefit corporation. We get to prioritize our mission > profit and the means of getting there is just as important as the ends. We err towards self-management transparency collaboration initiative and giving a damn.

If using innovation to reimagine education in service of equity energizes you -- join our team!

The Calling:

The Data Services Generalist at Branching Minds is a flexible role designed to support customer data needs across the lifecycle supporting both new customer implementations and ongoing data services. This role will flex to provide hands-on support where needed most whether thats managing implementations during peak onboarding seasons or supporting existing customers data services throughout the year. The Generalist role is pivotal in ensuring customers have a seamless accurate and efficient data experience that maximizes their use of the Branching Minds platform.

What Youll Do:

• Guide customers through the data onboarding process including data integration and platform configuration.
• Work with designated customers to understand their goals data systems and integration needs translating them into BRM platform requirements.
• Connect customer systems (rostering assessments student tracking etc.) to the Branching Minds platform.
• Create execute and adapt implementation plans to fit the unique needs of each customer.
• Maintain regular communication with customers regarding implementation progress data ingestion and configurations.
• Monitor troubleshoot and escalate data issues during implementation proactively identifying risks.
• Document and track implementation processes and decisions.
• Act as a liaison between district partners and internal teams advocating for customer needs and providing feedback to improve processes.
• Provide exceptional customer support via live chat email video calls and phone regarding ongoing data needs.
• Resolve customer data inquiries promptly and effectively adhering to KPI targets.
• Review validate and ingest incoming customer data files providing targeted feedback on errors or formatting issues.
• Maintain accurate customer data profiles including their systems file formats and integration details.
• Support Customer Success Managers in addressing ongoing customer data needs and facilitating district expansions.
• Facilitate regular outreach to ensure timely data file sharing.
• Execute the escalation process for data issues coordinating across internal teams and ensuring timely customer communication.
• Support customers with new integrations changes in data-sharing and offboarding when needed.
• Act as a subject matter expert on BRM data processes translating technical concepts for non-technical users.
• Deliver ongoing data support for districts ensuring their needs are met effectively.
• Additional responsibilities may be assigned as needed.

Why We Want You:

• 2-3 years of experience providing exceptional customer-facing data support
• Effectively translate data and technology concepts to a non-technical audience
• Knowledge of and ability to interpret EdTech data: rostering demographics assessment and SIS data
• Great at prioritizing multiple needs and organizing time to complete tasks in a timely manner
• Love data tracking and maintenance
• Microsoft Excel your happy place
• Have great oral written and interpersonal skills providing a high level of customer service
• Eager to enhance and grow your technical skill set
• Passionate about improving education and committed to equity of success for all learners
• Comfortable with the dynamic fast-paced culture of a startup and able to remain organized when faced with multiple priorities

Lucky Us If You Have:

(No biggie if you dont)

• Proficiency with data validation transformation and troubleshooting in Excel/Google Sheets
• Familiarity with SQL and database querying for data validation and troubleshooting
• Experience working with data integration tools APIs or SFTP file transfers
• Ability to interpret and troubleshoot CSV/flat files XML and JSON formats

Interview Process:

If we are a match you can expect a total of 3 steps in the interview process after the initial application

• 30-minute Phone Screening with the VP of Implementation & Support Services
• 60-minute Asynchronous Skills Interview with internal teams which will include a data activity and short writing prompts
• 60-minute Group Interview with members of the Data Services & Implementation Teams

What We Offer You:

• Check out our Benefits & Perks
• Fully remote!
• Base annual compensation for this role is based on experience level of expertise and geographic location
• An awesome cross-disciplinary mission-driven team solving meaningful problems that improves the lives of educators and students.

In Our Own Words We Are...

Independent Relaxed Ownership Flexibility Always Learning Casual Adaptable Best Idea Wins Passionate Dedicated Very Capable/Competent Efficient Communicative Welcoming Caring Scrappy Friendly Co-operative Agile Supportive Principle-Driven Respectful Practical Attentive Funny Self-Motivated Silly Parrots.

Our Commitment to Diversity Equity & Inclusion

At Branching Minds a diverse inclusive and equitable workplace is one where everyone regardless of their gender race ethnicity national origin age sexual orientation or identity education professional and life experiences disabilities and abilities; feels valued and respected. We are proud to be an equal opportunity employer that is committed to continuing to create a diverse inclusive and equitable environment.

Our Commitment to People with Disabilities

Branching Minds is committed to disability inclusion and to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or accommodation due to a disability you may contact us at

E-Verify

Branching Minds participates in the E-Verify program which is an internet-based system operated by the Department of Homeland Security (DHS) in partnership with the Social Security Administration (SSA). E-Verify electronically verifies the employment eligibility of newly hired employees by comparing information entered by the employer on the Form I-9 Employment Eligibility Verification against records available to DHS and SSA to confirm employment eligibility. Please click the following links to learn more: E-Verify Participation; Right to Work

We are proud to be Great Place To Work Certified.