Technical Account Manager

Help us use technology to make a big green dent in the universe!

Krakenpowers some of the most innovative global developments in energy.

Were a technology company focused on creating a smart sustainable energy system. From optimising renewable generation creating a more intelligent grid and enabling utilities to provide excellent customer experiences our operating system for energy is transforming the industry around the world in a way that benefits everyone.

Its a really exciting time in energy. Help us make a real impact on shaping a better more sustainable future.

About the role

As a Technical Account Manager youll lead strategic technical relationships with some of Krakens largest utility and energy clients. This is a high-impact role at the intersection of technology transformation and sustainability.

What youll do:

Work with the Client Partner and Client Engineering to drive deep technical engagement value realisation and strategic alignment across your accounts through three core responsibilities:

Executive Technical Relationships

Act as a trusted technical advisor and confidant to senior stakeholders like the CIO and CTO

Build and maintain strategic relationships with customer technology leaders in assigned accounts

Translate Krakens technical vision into outcomes that resonate with executive priorities

Serve as the primary technical liaison providing expertise guidance and support throughout the customer lifecycle

Participate in roadmap discussions executive briefings and planning sessions to ensure technical alignment at the highest levels

Kraken and Enterprise Architecture Technical Guide to Drive Value Realisation

Provide deep architectural guidance to connect customer ecosystems with Krakens platform

Guide system design integrations and configuration aligned with both customer and Kraken architectural principles

Drive solution design that ensures scalability performance and long-term maintainability

Identify opportunities to unlock additional value through feature adoption platform capabilities and ecosystem fit

Provide regular reports and updates on project status performance metrics and potential improvements

Facilitate product rollouts upgrades and configuration changes for clients managing change effectively and minimising disruption

Risk Management & Escalation - Identify risks within client accounts and develop mitigation strategies

Kraken Day-to-Day Technical Expert Liaison and Advocate for the Client

Be the hands-on technical presence that ensures customer success in the everyday

Triage and manage technical incidents in partnership with support and engineering teams

Guide configuration and usage decisions to ensure best practices and optimal performance

Provide hands-on support troubleshooting and technical insight to quickly resolve client issues

Manage co-development efforts and joint technical initiatives to address complex issues and ensure successful outcomes

Align product and customer roadmaps advocate for customer needs internally and provide feedback loops to product and engineering

Act as a product advocate gathering client feedback to influence product roadmap decisions.

What youll need

Kraken is a certified Great Place to Work in France Germany Spain Japan and the UK we are one of the Best Workplaces on Glassdoor with a score of 4.7. Check out our Welcome to the Jungle site (FR/EN) to learn more about our teams and culture.

Are you ready for a career with us We want to ensure you have all the tools and environment you need to unleash your potential. If you have any specific accommodations or a unique preference please contact us at and well do what we can to customise your interview process for comfort and maximum magic!

Studies have shown that some groups of people like women are less likely to apply to a role unless they meet 100% of the job requirements. Whoever you are if you like one of our jobs we encourage you to apply as you might just be the candidate we hire. Across Kraken were looking for genuinely decent people who are honest and empathetic. Our people are our strongest asset and the unique skills and perspectives people bring to the team are the driving force of our success. As an equal opportunity employer we do not discriminate on the basis of any protected attribute. We consider all applicants without regard to race colour religion national origin age sex gender identity or expression sexual orientation marital or veteran status disability or any other legally protected status. U.S. based candidates can learn more about their EEO rights here.

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