Casino Marketing Manager (Caesars Palace LV)

JOB SUMMARY:

Responsible for the marketing direction and management of the Domestic casino host team. Directs the development of strategic and annual business plans for increasing VIP and hosted revenue from the different hosting business channels. Responsible for the implementation and execution of these business plans in order to achieve desired revenue and profitability results. Additionally responsible for creating a sales oriented culture and environment that promotes increasing customer trips and driving VIP gross gaming revenues teamwork and unparalleled customer service and relationship building with our VIP and hosted customer segments. Finally ensures performance standards are achieved with regards to operating procedures internal audits regulatory compliance and budgeted expenses.

ESSENTIAL JOB FUNCTIONS:

• 1 on 1 meeting with Hosts weekly
• Suite approvals
• Offer approvals
• Expense and reinvestment tracking
• PTO/FTO review/Schedules
• Oversee the Service Ambassador team
• Help oversee and report on different initiatives
• Weekly Floor Meets
• Unrated play (put program together)
• Geo Fencing
• Task reporting
• Guest Greet initiative
• Host buddy system
• Event push and tracking
• Run Host Funnels and create leads for team
• Create different Host contests and measure performance
• New Business approvals
• Mass email approvals and reporting
• Weekly Host coding sheet

More Job Functions:

Lead organization with methods and actions that are ethical and in full compliance with all applicable laws regulations and Company policies.

Identify compliance risks and take actions necessary to eliminate or minimize risks.

Champion within the organization a commitment to honesty integrity and responsible corporate behavior.

Create a compliance culture within the organization and foster an environment where employees feel comfortable reporting potential violations or misconduct.

• Manage a diverse sales force with the goal of motivating inspiring leading and developing the best casino hosts (sales associates) who are driven to provide the best customer service and build the best relationships with our VIP and hosted level customers.
• Responsible for preparing the annual business plans and budgets to ensure the appropriate focus and resources are in place to target and grow the revenue contribution from our domestic executive host business channels.
• Serves as a dynamic positive leader while fostering teamwork employee morale motivation and open communication. Acts as a role model and coach while developing employees using a consistent approachable demeanor and clearly articulating expectations.
• Ensures that team members clearly understand and are held accountable for their performance expectations.
• Provides appropriate recognition and rewards to individuals and groups when consistent superior performance is attained.
• Works as a change agent to improve and streamline department operations through the continuous assessment of policies and procedures work processes and program effectiveness and value.
• Demonstrates excellent facilitator skills in resolving conflicts between different points of view. Demonstrates leadership skills in determining a vision aligns and inspires the team to achieve the vision.
• Coordinates with other departments to ensure total guest satisfaction and efficient operations in a safe friendly comfortable environment by well-trained motivated employees.
• Recommends and implements change to improve overall employee and guest satisfaction.

QUALIFICATIONS:

College degree with some business and financial planning courses preferred or equivalent experience in related field. A minimum of 7 years previous experience in gaming related positions with increasing levels of responsibility required. Financial and Budgetary experience preferred. Proven business and project management skills. Must possess excellent verbal and written communication skills. Ability to present complex concepts in a clear and concise manner to all levels within the organization. Must be able to prioritize direct and monitor multiple tasks and assignments. Ability to quickly identify or anticipate potential problems and recommend solutions for variables that can impact property operations. Ability to analyze problems and apply logical/cost effective solutions. Some travel may be required.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities duties and skills required of personnel so classified.

Caesars Entertainment reserves the right to make changes to the job description whenever necessary.

As a part of Caesars Entertainments employment process finalist candidates will be required to complete a drug test and background check prior to an offer being extended. Caesars Entertainment Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race national origin gender age religion disability sexual orientation veteran status or marital status.

PHYSICAL MENTAL AND ENVIRONMENTAL DEMANDS:

Able to work in smoke filled environment and is able to sit and stand for prolonged periods of time.

DIRECTLY SUPERVISES (PLEASE LIST POSITION TITLES): Executive Casino Host & VIP Hospitality Host