Help Desk Analyst
Share
Job Location:
Columbia, IN - USA
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Job ID: SC-8344 ()
Onsite/Local Help Desk Analyst (A) with MS Windows Printer/Hardware/Laptop/Network Support Imaging ITSM Ticketing Asset Management finance/legal/judicial/accounting experience
Location: Columbia SC (STO)
Duration: 6 Months
Weekend Work Information: System Update Testing occurs occasionally on Saturdays/Sundays the resource may be required to help with testing 1-2 hours on varied weekends. The testing work is typically remote.
Required Skills
Minimum of two years of experience with the following:
-IT End User Support
-Microsoft Windows 10 11
-Microsoft Office Suite
-Printer Support
-Hardware/Laptop Support
-PC Imaging/Building
Preferred Skills:
-A Certified
-End User Network Support
-Information Security Exposure
-On-site/In-person IT Support
-MS Teams
-Asset Management
-Help Desk Ticketing System (ITSM)
-Banking finance legal judicial or accounting background is a plus
Description:
This is an IT operations and customer support position. IT customer support functions include MS Windows MS Office local and network printing audio/visual connectivity in conference rooms and office network wired and wireless connectivity. IT operations support functions include information security audit research third party vendor coordination asset management/inventory imaging computers contributing to the teams process/procedure documentation updates. Use of a ticketing system will be required to track all work. This is a junior-to-mid level technical support role that requires a high level of professionalism in a financial/banking work environment. Candidates should have a least one year of experience in an IT support role preferably in person in a formal government or corpo* setting. Professional maturity is valued over technical skill.
innoSoul Inc. is an Information Technology company and offers technology solutions in various platforms to different business domains. More specifically business solutions for Application Development System integration network or software installation support Custom Web Development Hosting solutions. Our value-added solutions leverage technology to enhance business performance increase productivity and secure data.
Key Skills
- user account
- Active Directory
- Customer Service
- Information Technology
- desk support
- End user
- Project Management
- Phone Calls
- service levels agreement
- Desk Staff
- Ltil
- Procedures
- Setup
- hardware
- Technical Support
