Service Account Manager

Job Title

Job Description

Service Account Manager

Do you have a passion for building lasting relationships and driving customer success As a Service Account Manager youll be at the forefront making a significant difference for your customers! Your mission To strategically manage and grow the service contracts of key customers enhancing both their competitive edge and loyalty - while boosting Vanderlandes profitability.

What will you be doing

• You are the trusted business partner for a dedicated set of customers with the goal to improvetheir competitive position in the rapidly changing environment of Warehouse Automation
• Being in close contact with your customer youare able toidentify and generate opportunitieswhich benefit both our customers as well as Vanderlande
• You are a spider in the web and will be working closely with (amongst others):
  • Yourcustomers
  • Your colleagues to continuously learn andimprove
  • Our sales department in preparing and creating the service contracts and life-cycle plans (ifneeded) to ensure that these contracts and plans meet the requirements of both ourcustomers andVanderlande.
  • Our support organization in ensuring proper planning and execution of service requests as wellas (financial)administration
  • Our project execution organization in ensuring proper execution of (service) projects andhandover to yourcustomer

Responsibilities

• Acting as the clients representative within the internal organization and acting as theVanderlandes representative at yourcustomers
• Responsible for customer service execution and stakeholder/escalation management
• Implementing managing analysing and optimizing service accounts for which you hold P&Lresponsibility
• Identifying generating and selling newopportunities
• Ensuring operational readiness through seamless transition from project phase to the serviceorganization
• Coordinating and monitoring our service suppliers to ensure cost effective service delivery to ourcustomers
• Monitoring a proper planning and execution of service requests and initiate improvements ifnecessary
• Further improving contract managementprocesses

What do we ask from you

• Relevant working experience in a commercialenvironment
• Sinceyou willbe in frequent contact with internal and external customers and building up long-term relationshipsit isessential to have good communication skills (both English and Dutch) andsome logistical and technical insight (preferably also IT related) so you understand the client andVanderlandes operationalprocesses
• Moreover you have a commercial mindset and you enjoy acting as an entrepreneur in ourinternationalenvironment
• You have good negotiation and influencing skillsin order toconvince others to do what is best forourcustomers
• As we operate in an international environment but specifically assigned in our Benelux regionyoudontmind travelling (by car up to 50%).
• Flexible as a team player and part of the customer emergency standby

About the team

Vanderlande is the global market leader for future-proof logistic process automation at airports and in the parcel market. Furthermore we are also a leading supplier of process automation solutions for warehouses which seamlessly integrate innovative systems intelligent software and life-cycle services.

At Vanderlande you can develop your career satisfy your ambitions aspire to new heights while enjoying personal growth and thriving on achievement.

You are part of the Service Operations Warehousing department specifically the team responsible for the Benelux region. The Benelux service region is thebiggest region within the customercenterand is responsible for serving approximately 55customers. You will report to the Service Manager for the Service Account Managers.

What do we offer

In the challenging and responsible position of Service Account Manageryou willhave the chance to make a significant contribution to industry-leading projects and be connected to ourdedicated people and customers.

We offer a position in an informal international and professional working environment with a lot of opportunities for personal development.

On top of your fixedsalaryyoullreceive the following secondary benefits:

• A Competitive salary.
• 8% holiday allowance.
• 40 vacation days (20 statutory days and a flexible budget worth 20 days).
• Flexible working hours.
• A hybrid workplace (40% working from home and 60% in the office).
• Company lease car.
• Working from home allowance.
• Collective pension scheme and discount on additional health insurance.
• On-site company health centres with a gym physiotherapists and occupational therapists.

Contact

Are you interested in this position Then apply now directly on our workday vacancy link with your resume and a short summary about your interest in this role.

For more information about the position please contact Carlijn Kneepkens (Recruiter) at

PS: Due to process compliance we cannot process email applications. Kindly use the correct vacancy link to apply for this vacancy.

Diversity & Inclusion

Vanderlande is an equal opportunity/affirmative action employer. Qualified applicants will be considered without regards to race religion colour national origin gender sexual orientation age marital status or disability status.