Senior Software Engineer II

Seattle, OR - USA

Monthly Salary: $ 178000 - 298000

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

At Talkdesk we are courageous innovators focused on redefining the customer experience making the impossible possible for companies globally. We champion an inclusive and diverse culture representative of the communities in which we live and serve. And we give back to our community by volunteering our time supporting non-profits and minimizing our global footprint. Each day thousands of employees customers and partners all over the world trust Talkdesk to deliver a better way to great experiences.

We are recognized as a cloud contact center leader by many of the most influential research organizations including Gartner and Forrester. With $498 million in total funding a valuation of more than $10 Billion and a ranking of #16 on the Forbes Cloud 100 list now is the time to be part of the Talkdesk legacy to help accelerate our success in a new decade of transformational growth.

At Talkdesk we embrace FAST our fundamental operating principles that define who we are as an organization. These principles drive us to make the impossible possible. FAST: Focus Accountability Speed Talkdesker.

Focus: Focus time energy and attention on what is most impactful for the business and thoughtful about how and when to partner with others.
Accountability: Hold self and others accountable to meet commitments and drive results. Accept responsibility for successes and failures.
Speed: Execute with agility and urgency. Act promptly decisively and without delay. Make good and timely decisions that keep the organization moving forward.
Talkdesker: YOU!

Are you passionate about working with the most cutting-edge technologies including AI big data analytics LLMs data mining and business intelligence (BI) Are you looking to become part of a world-class engineering team Do you aspire to contribute to a globally recognized pre-IPO leader in technology

If so your dream job awaits you at Talkdesk. We are the global leaders in customer experience solutions powered by AI. Our mission is to elevate the customer service experience through our innovative cloud-based AI and big data technologies. We are currently seeking a Senior Software Engineer to join our AI engineering team and help move our ambitious vision forward.

Job Responsibilities:

Develop and deliver a cloud-based data foundation system and AI agent platform. This involves leveraging AI/ML models applying prompt engineering and conducting data analysis across all data typesunstructured semi-structured and structured. Additionally utilize technologies such as data and pattern mining business intelligence (BI) and data transformation and processing.
Collaborate with team members and cross-functional teams including data scientists software engineers product managers and business stakeholders to deliver a reliable scalable service with assured AI quality.
Ensure alignment with the technical design and the overall technology roadmap while adopting best practices effectively and independently.
Pay Transparency Disclosure Template

Pay Range (Base Pay): $178000 - $298000
Other Types of Pay:Based on level and role the employee may be eligible for long term incentives in the form of equity and short term incentives of either bonus or commission.
Health Insurance:Medical Dental Vision Life and Disability Insurance Employee Assistance Program (EAP).
Retirement Benefits:401(k) plan
Paid Time Off:Talkdesk offers an uncapped paid time off program subject to manager approval and consistent with business needs.
Paid Holidays: Talkdesk offers 14 paid holidays each year.
Paid Sick Leave:Employees have uncapped paid time off subject to manager approval and consistent with business needs.
Method of Application:Apply online.
Application Window: The application window is expected to close at least 60 days from the posting date.
All questions or concerns about this posting should be directed to the Talent team at .

Work Environment and Physical Requirements:

Primarily office-environment work extended periods of sitting or standing computer-based work. Limited lifting and equipment usage limited to computer-related equipment (keyboards mouse etc.)

The Talkdesk story hinges on empathy and acceptance. It is the shared goal among all Talkdeskers to empower a new kind of customer hero through our innovative software solution and we firmly believe that the best path to success for our mission is inclusivity diversity and genuine acceptance. To that end we will hire promote work along cheer for bond with and warmly welcome into the Talkdesk family all persons without regard to ethnic and racial identity indigenous heritage national origin religion gender gender identity gender expression sexual orientation age disability marital status veteran status genetic information or any other legally protected status.

Required Experience:

Senior IC

Focus: Focus time energy and attention on what is most impactful for the business and thoughtful about how and when to partner with others.
Accountability: Hold self and others accountable to meet commitments and drive results. Accept responsibility for successes and failures.
Speed: Execute with agility and urgency. Act promptly decisively and without delay. Make good and timely decisions that keep the organization moving forward.
Talkdesker: YOU!

Job Responsibilities:

Develop and deliver a cloud-based data foundation system and AI agent platform. This involves leveraging AI/ML models applying prompt engineering and conducting data analysis across all data typesunstructured semi-structured and structured. Additionally utilize technologies such as data and pattern mining business intelligence (BI) and data transformation and processing.
Collaborate with team members and cross-functional teams including data scientists software engineers product managers and business stakeholders to deliver a reliable scalable service with assured AI quality.
Ensure alignment with the technical design and the overall technology roadmap while adopting best practices effectively and independently.
Pay Transparency Disclosure Template

Pay Range (Base Pay): $178000 - $298000
Other Types of Pay:Based on level and role the employee may be eligible for long term incentives in the form of equity and short term incentives of either bonus or commission.
Health Insurance:Medical Dental Vision Life and Disability Insurance Employee Assistance Program (EAP).
Retirement Benefits:401(k) plan
Paid Time Off:Talkdesk offers an uncapped paid time off program subject to manager approval and consistent with business needs.
Paid Holidays: Talkdesk offers 14 paid holidays each year.
Paid Sick Leave:Employees have uncapped paid time off subject to manager approval and consistent with business needs.
Method of Application:Apply online.
Application Window: The application window is expected to close at least 60 days from the posting date.
All questions or concerns about this posting should be directed to the Talent team at .

Work Environment and Physical Requirements:

Primarily office-environment work extended periods of sitting or standing computer-based work. Limited lifting and equipment usage limited to computer-related equipment (keyboards mouse etc.)