Junior English Customer Support

Lisbon - Portugal

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Key Responsibilities:

Handle customer inquiries via phone email and chat in a timely and professional manner.
Provide accurate information regarding products services and policies.
Troubleshoot and resolve customer issues effectively and efficiently.
Document and track customer interactions in the system.
Collaborate with internal teams to address customer concerns.
Maintain a high level of customer satisfaction and ensure a positive customer experience.

Requirements:

Fluency in English (C2 level or native proficiency) is mandatory.
Excellent communication and interpersonal skills.
Ability to work in rotational shifts including weekends and night shifts.
Strong problem-solving abilities and attention to detail.
Previous experience in customer support is a plus but not required.
Proficiency in using computers and customer support tools.

What We Offer:

Competitive salary and benefits package.
Comprehensive training and ongoing support.
Career growth opportunities within the company.
A dynamic and multicultural work environment.

Key Responsibilities: Handle customer inquiries via phone email and chat in a timely and professional manner.Provide accurate information regarding products services and policies.Troubleshoot and resolve customer issues effectively and efficiently.Document and track customer interactions in the syst...