Part-time IT Service Delivery Analyst

Why Join Tronox

Our global reach is strengthened by our human connections. We challenge one another to deliver excellence and encourage our people to think big. Together we develop innovations that make products vibrant and durable as we contribute to a cleaner world.

When you join Tronox youll work with brilliant people close to home and around the world. We offer a dynamic supportive environment that empowers you to achieve your fullest potential because we recognize that when you grow we grow.

In addition to offering a competitive salary and benefits we provide a work experience that prioritizes what truly matters:

• We strive for excellence in safety and sustainability focusing on what is critical to improve how we operate and to enhance the communities where we work and live.
• We provide challenging work and encourage innovative thinking collaborating closely to bring our best ideas forward and add value for our customers.
• We invest in and value the success of our people empowering them to take charge of their personal and professional development.
• We are unified globally and strengthened locally leveraging the most culturally and geographically diverse team in the industry to connect better around the world.

Position Title

Part-time IT Service Delivery Analyst

Reports to

Manager IT Service Delivery Americas & Workplace Technologies

Location

Stamford CT

Position Overview

We are seeking a part-time IT Service Delivery Analyst to provide on-site technical support at our Stamford location working Tuesdays through Thursdays for approximately 1216 hours per this role you will deliver first and second-level support through both remote and in-person interactions with our internal users. Your responsibilities will include troubleshooting hardware and software issues ensuring smooth operation of applications and maintaining a high level of customer service.

You will also collaborate with second and third-level support teams across global regions contributing to both daily support activities and project-based initiatives. Your efforts will help enhance our technology offerings and ensure consistent high-quality support for our internal stakeholders.

General Responsibilities:

• Provide specialist support in response to security alerts and notifications.
• Assess and analyze incidents to determine root cause and recommend and implement technical procedural or policy-based solutions.
• Collaborate with peers as part of the larger global IT team to identify and analyze incidents focusing on both repair time and root cause analysis.
• Assist as required on IT projects and initiatives in both the execution of the project or running projects and associated workstreams as needed.
• Work with internal customers to understand requirements and challenges providing project leaders with vital information.
• Responsible for providing technical advice guidance and training to internal employees around the use of hardware and software programs.
• Troubleshoot technical issues provide timely customer feedback and support the roll-out of new applications.
• Help increase the adoption of IT solutions which aid in increasing the effectiveness of team members.
• Be a trusted resource with the Stamford facility ensuring internal customers are supported with any issues that arise.

Qualifications

• 2 years of experience providing customer-focused technical support in an enterprise environment.
• Bachelors degree in Computer Science Information Systems or a related field (or equivalent experience).
• Proficiency in system imaging and deployment.
• Experience with Microsoft desktop technologies including Windows OS Office 365 Intune BitLocker and troubleshooting network-related desktop issues.
• Analytical and problem-solving skills with the ability to diagnose and resolve hardware/software issues efficiently.
• Excellent communication and customer service skills with a proven ability to interact professionally with stakeholders across all levels.
• Self-motivated and able to work independently managing workload and priorities effectively without direct oversight.

• Health & Wellness: Comprehensive medical dental and vision coverage; life and disability insurance; Flexible Spending Accounts; Employee Assistance Program.
• Financial Security: Industry-leading 401(k) match (12% when you contribute 6%); Annual Incentive Plan based on a percentage of your base salary.
• Perks & Extras: Onsite gym access travel and entertainment discounts

We are proud to be an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to any classification protected by law including but not limited to color ethnicity religion creed sex pregnancy sexual orientation sexual and reproductive health decisions gender identity and expression national origin ancestry alienage or citizenship status age marital or civil union status familial status partnership status caregiver status status as a victim of domestic violence or stalking or sex offenses prior arrest or conviction record veteran status genetic information and physical or mental disability that can be reasonably accommodated without undue hardship.

Ready to Get Started

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