Senior Customer Success Analyst
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Job Location:
Manila - Philippines
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Senior Customer Success Analyst
Location: Remote
Compensation:
- Philippines: USD $1800 $2300 / month
- Latin America: USD $2000 $2800 / month
- South Africa: USD $2200 $3000 / month
Industry: SaaS / AI / Data Automation
Schedule: Full-time U.S. business hours overlap preferred
About the Role
Join a fast-growing technology company transforming how data and insights are delivered to enterprise clients. The platform leverages artificial intelligence to automate high-value workflows turning complex datasets into polished client-ready outputs within minutes.
Were looking for a Senior Customer Success Analyst to lead client onboarding training and success initiatives. This is a highly visible client-facing position where youll guide users through the platform deliver onboarding sessions and ensure they gain measurable value from day one.
The ideal candidate is polished confident and tech-savvy someone who thrives on teaching problem-solving and building trusted client relationships in a fast-paced environment.
Role Summary
The Senior Customer Success Analyst is responsible for helping clients master the companys platform from initial onboarding through ongoing support. Youll manage training calls create educational resources and ensure customers are achieving success through the software. This role requires strong communication skills high energy and the ability to explain technical workflows with clarity and empathy.
Key Responsibilities
- Lead onboarding and training sessions for new clients via video calls and live demos.
- Act as a product expert answering questions and troubleshooting user issues.
- Create short tutorial videos help articles and training materials for client education.
- Monitor account health metrics (adoption engagement satisfaction) and drive proactive outreach.
- Gather client feedback and relay product improvement ideas to internal teams.
- Develop strong client relationships that promote retention and satisfaction.
- Partner with sales and product teams to enhance the overall client experience.
Required Skills & Qualifications
Experience
- 5 years in Customer Success Client Support or Account Management at a SaaS or technology company.
- Experience in fast-growing startups or tech-enabled service environments preferred.
- Background in data analytics or professional services environments a strong plus.
Technical Skills
- Excellent understanding of web-based SaaS platforms.
- Proficiency with CRM tools customer success platforms and analytics dashboards.
- Experience creating or delivering product training and support materials.
Communication Skills
- Clear confident spoken and written English with a neutral or easy-to-understand accent.
- Strong presentation and client engagement abilities.
- Comfortable on video and recorded tutorials.
Soft Skills
- High energy polished and self-motivated.
- Strong emotional intelligence and patience when teaching or resolving issues.
- Proactive problem-solver with excellent organization and attention to detail.
- Comfortable working cross-functionally and managing multiple clients simultaneously.
Why Join This Team
- Be part of a high-growth global technology company driving innovation through AI automation.
- Opportunity to own the client success function and shape customer experience strategy.
- Work directly with U.S. and international clients in a professional fast-paced SaaS environment.
- Flexible remote setup with competitive compensation aligned to regional market standards.
Key Skills
- Debugging
- Remote Access Software
- IT Service Management
- IOS
- Multithreading
- VPN
- Neo4j
- FISMA
- SSO
- Github
- Google Suite
- Troubleshooting
