Virtual Assistant E-Commerce Specialist
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Job Location:
Monthly Salary:
Experience Required:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
This is a remote position.
Key Responsibilities
Direct-to-Consumer (DTC) Channel
Lead the development of a compelling DTC product strategy that highlights key launches and strengthens brand identity.
Continuously optimize the website for SEO to boost visibility traffic and conversions.
Monitor and analyze performance metrics turning insights into actionable growth strategies.
B2B Channel
Oversee and maintain accurate up-to-date product listings on the franchise portal.
Ensure all B2B offerings are well-merchandised and launched on schedule to meet business needs.
Amazon Marketplace (AMZ)
Create and execute a tailored product strategy designed to maximize sales and visibility on Amazon.
Strategically develop unique SKUs focusing on top-priority products (e.g. fizz kits merchandise).
Monitor and leverage customer reviews to improve rankings and algorithm performance.
Evaluate Seller Central vs. Vendor Central options to optimize results.
Understand and apply Amazon Marketing Services (AMS) tools to drive traffic and sales.
Other Online Marketplaces
Build differentiated strategies for additional marketplace channels either complementing Amazon efforts or serving as liquidation outlets.
Conduct competitive analysis to identify assortment opportunities and strengthen market positioning.
Channel & Product Management
Own the end-to-end management of product listings across all platforms including brand websites and marketplaces.
Ensure all product information images descriptions SKUs and pricing is accurate consistent and optimized for conversions.
Leverage SEO and AMS best practices to maximize product discoverability and search performance.
Maintain SKU alignment and manage product databases ensuring accuracy and consistency across channels.
Order & Customer Support
Respond promptly and professionally to customer inquiries across all e-commerce platforms.
Process returns refunds and requests in accordance with company policies.
Collaborate with operations to ensure seamless order fulfillment and manage franchise-related requests.
Sales Analysis & Reporting
Generate weekly sales reports using tools such as GoParrot Square Amazon Seller Central and Google Sheets.
Track sales trends staffing performance and other KPIs to support strategic decision-making.
Website Optimization & Growth
Partner with the development team to define and refine website feature requirements.
Continuously test analyze and implement new strategies to improve user experience and conversion rates.
Ensure all pages are properly tagged and optimized for both paid and organic traffic (search and social).
Sales & Inventory Optimization
Monitor inventory levels proactively flagging low-stock items and coordinating restocks.
Support internal reporting needs by extracting and organizing SKU data.
Contribute to building and updating the companys knowledge base including FAQs and SOPs.
Requirements
Qualifications
12 years of e-commerce support experience with a proven track record of managing online sales channels.
Familiarity with key platforms such as Amazon Seller Central Shopify and WordPress.
Strong understanding of e-commerce KPIs for different channels and the ability to interpret data to guide strategy.
Proficiency with business tools including Google Workspace and GoParrot.
Exceptional attention to detail and organizational skills with the ability to manage multiple priorities effectively.
Self-starter mindset able to work independently propose solutions and contribute to strategic decisions.
Excellent written and verbal communication skills with a customer-first approach.
Benefits
Employee Benefits
Health and Wellness: Comprehensive HMO coverage for you and your dependents.
Security and Peace of Mind: Group Life Insurance Benefit to safeguard your future.
Financial Flexibility: Virtual Credit Card for added convenience and purchasing power.
Work-Life Balance: Generous Paid Leaves to recharge and prioritize personal time.
Government Benefits: Full support for required government benefits.
Supplemental Pay Types
13th Month Salary: A festive bonus to celebrate the years hard work.
Overtime Pay: Compensation for your extra effort and time.
Night Differential: Additional pay for working late hours or shifts.
Incentives: Performance-based incentives to reward your contributions and achievements.
Required Skills:
- Minimum 2 years of experience in a key role with 3rd-party seller-fulfilled accounts (Amazon eBay Walmart) - Proficient in tools like ChannelAdvisor ChannelEngine Magento 2/Adobe Commerce Helium 10 SEMRush Excel and Google Sheets - Strong written communication and organizational skills - Solid understanding of product listing optimization and content strategy - Self-motivated resourceful and comfortable working independently - Available to work MondayFriday preferably 8 AM 5 PM EST - Passion for e-commerce and an eye for detail
Company Industry
IT Services and IT Consulting
Key Skills
- Digital Marketing
- Marketing
- Google Analytics
- Growing Experience
- Conversion Optimization
- Google AdWords
- Hybris
- Magento
- Account Management
- SEO
- E-Commerce
- Analytics
