Field Engineer
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Job Location:
Monthly Salary:
Experience Required:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
WERE HIRING A FIELD ENGINEER IN BOGOTA COLOMBIA!
Excis is a global IT support leader driven by innovation and collaboration. Were looking for a proactive Field Engineer to manage hardware software and IT assets across multiple locations. Join us for a rewarding career in a supportive family-like environment where youll look forward to coming to work every day.
Client in 190 countries
6000 Engineers
200 Enterprise Clients
We foster an open friendly and supportive growth-oriented culture were individual achievements fuel team success. From solving complex IT challenges to celebrating wins together we put our people first.
Job Description
Advanced Troubleshooting: Resolve complex hardware software and network connectivity issues escalated from Level 1 support.
System Deployment & Maintenance: Install configure and maintain desktop hardware client software and operating systems.
Security Management: Implement security measures update antivirus software and monitor for potential security breaches.
User Support: Provide technical assistance to end-users both on-site and remotely ensuring optimal user experience.
Network Support: Offer basic support for network peripherals and infrastructure such as diagnosing and resolving wireless issues.
Documentation: Develop and maintain technical documentation for IT equipment systems and processes.
Training & Escalation: Train Level 1 support staff and act as an escalation contact for advanced technical issues.
Educational Qualifications
Bachelors degree in computer science information technology or a related discipline
Prior experience working as a desktop support engineer support technician or in a similar role
Up-to-date knowledge of computer systems be it hardware software or networks
Outstanding problem-solving skills with the ability to communicate to end users and the stakeholders of the company
Requirements
Behavioral
Empathy: Understanding and acknowledging the frustration or confusion of business users experiencing technical issues builds goodwill and trust.
Patience: Guiding users through technical problems requires a calm and patient approach especially when users are struggling to describe their issues.
Communication: This includes clear and concise verbal and written communication to explain technical solutions and provide prompt information to business customers.
Emotional Intelligence: The ability to understand and manage your own emotions as well as the emotions of others is crucial when dealing with stressed users.
Technical
Experience in installing monitoring and maintaining hardware/software within computer systems
Prior knowledge in cloud computation scripting languages and IT projects
Exposure to customer service
Problem-Solving: Service desk professionals need strong analytical skills to effectively diagnose and resolve technical issues that users may not describe accurately.
Analytical Thinking: This helps in understanding complex technical problems and finding efficient solutions.
Creativity and Resourcefulness: Being able to think outside the box and find effective workarounds or alternative solutions when standard procedures fail is valuable.
Benefits
Social Security Health Insurance
Pension Contributions
Labor Risks Insurance
Severance Interest
Required Skills:
What you need: Bachelor Degree or equivalent in Computer Science or related field. CompTIA A Microsoft Certified Professional (MCP) or better. Minimum of 18 months years of IT experience. Mobile device management including IOS and Android devices Enterprise encryption solutions Windows PC/laptop management via Active Directory. Proven ability to multi-task effectively determine priorities and meet SLAs. Adaptable and flexible in a fast-changing industry and work environment. Willing to work off-hours and weekends when required for projects or emergency support. Language & Communication: Fluent in both spoken and written Polish and English.
Required Education:
Candidate Required Minimum Qualifications and SkillsBachelors Degree or equivalent in Computer Science or related A Microsoft Certified Professional (MCP) or of 18 months years of IT experience. Windows 7-10 Microsoft Active Directory utilization of GPOs MS Office 365 PC hardware installation and troubleshooting Enterprise anti-virus solutions Helpdesk ticketing device management including IOS and Android devices Enterprise enc
Company Industry
IT Services and IT Consulting
Key Skills
- Active Directory
- Technical Documentation
- Windows
- On-Site Support
- Test Equipment
- Linux
- Internet
- Preventive Maintenance
- Technical Assistance
- Troubleshoot
- Problem Resolution
- Setup
- hardware
- Technical Support
- UNIX
About Company
Our History Founded in Belgium in 2001 as an IT services company, Excis expanded across Europe and established it’s HQ in the UK. The delivery of 24/7 support was followed by the provision of end-to-end solutions, including IT and audiovisual design, installation and servicing. Exci ... View more
