Help Desk Support Technician

Tallahassee, FL - USA

Monthly Salary: Not Disclosed

Experience Required: 1-3years

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Position: Help Desk Support Technician

Location: Tallahassee FL.

Duration: 8 Months October 24 2025 through June 30 2026 One (1) year renewal term not to exceed 12 months

The Help Desk Support Technician will serve as the principal line of communication for the project team. The duties and responsibilities of this position are as follows:

Provide Tier 1 software hardware and network-related support;

Use documented procedures and checklists to assist end users with technical issues;

Use a ticket tracking system to log end-user information and a description of the issue;

Monitor ticket phone email and other queues throughout the shift to provide support to end users;

Escalate problems to Tier 2 technical support; and

Communicate with the end users regarding the status of the resolution.

NOTE: The Help Desk is open 24 hours a day 7 days a week; therefore shift start times and duration may vary each week and holiday coverage may be required.

Required Qualifications

A bachelors degree or masters degree from an accredited college or university in Computer Science Information Systems or other related field or four (4) years of equivalent work experience is required. Relevant experience may be substituted for education on a year-for-year basis when applicable.

The Department requires the following experience skills and knowledge for this position:

One (1) or more years of experience in a Help Desk or IT Support role;

One (1) or more years of experience in troubleshooting logins software hardware mobile devices and network-related support calls;

One (1) or more years of experience using ticketing systems such as ServiceNow Zendesk or similar for logging tracking and resolving technical issues;

One (1) or more years of experience in supporting Windows operating systems MS O365 and common desktop applications;

Ability to analyze troubleshoot and resolve issues with desktops laptops printers and mobile devices;

Experience installing maintaining and supporting third-party applications;

Experience with remote support tools (e.g. TeamViewer AnyDesk Remote Desktop);

Strong verbal and written communication skills; and

Excellent customer service orientation and problem-solving ability.

NOTE: In addition to the above list the selected Candidates must complete a Level II Background Check.

Preferred Qualifications

Experience supporting computers in a criminal justice environment;

Experience working in a technical call center environment;

Experience in Active Directory for account management and password resets;

Certifications such as CompTIA A Network or equivalent; and

Experience documenting solutions in a knowledge base or internal wiki.

Position: Help Desk Support TechnicianLocation: Tallahassee FL.Duration: 8 Months October 24 2025 through June 30 2026 One (1) year renewal term not to exceed 12 monthsThe Help Desk Support Technician will serve as the principal line of communication for the project team. The duties and responsibili...