Switchboard Operator

Durban - South Africa

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Duties & Responsibilities

Incoming Calls

Greet callers in a friendly and professional manner following the Switchboard Script OP/TM/03/IALCH.
Answer all calls promptly aiming for minimum 15s answer time
Transfer all calls to the correct extensions
Take detailed messages when users are not available
Pass messages on as soon as possible
Provide accurate information to callers at all times

Caller interaction

Adhere to the general telephone etiquette in form FM15 Switchboard Assessment of Telephone Skills
Handle difficult callers with respect and diplomacy
Follow all Switchboard Procedures

Emergency calls

Keep an updated emergency contact list
Make emergency calls as required by the client
Keep a record of emergency calls

Switchboard database

Update the information continuously as received.

General

Adhere to TFS House Rules and Safety Health Environmental and Quality Systems (SHEQ) (ISO 9001 ISO 14001 & ISO 18001

Duties & ResponsibilitiesIncoming CallsGreet callers in a friendly and professional manner following the Switchboard Script OP/TM/03/IALCH.Answer all calls promptly aiming for minimum 15s answer timeTransfer all calls to the correct extensionsTake detailed messages when users are not availablePass m...