Customer Service Representative

Miami, FL - USA

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

GA Telesis is a global leader providing integrated solutions to the aviation and aerospace serve over 2000 customers including airlines original equipment manufacturers maintenance repair and overhaul (MRO) providers and suppliers worldwide with 31 leasing sales distribution and MRO operations in 19 countries. At GA Telesis our core business is integrated aviation solutions and our mission is customer success.

At our Component Repair facility in Miami Florida we are seeking an ambitious and self-motivated Customer Service Representativewho will report to the Customer Service Supervisor and focus mainly on customer service support handling customer inquiries providing status to customers and liaising with other departments to close orders in a timely manner. The ideal candidate should thrive in a fast-paced environment be detail-oriented have exceptional communication and analytical skills as well as be a strong goal-oriented team player.

*This role is an onsite function*

**Important Notice:
Eligibility Requirement: Only U.S. Citizens or Permanent Residents will be considered for this position.

Responsibilities:

Monitor update follow up and process all exchange agreements and materials by working closely with multiple departments.
Input and confirm data such as process part numbers traceability condition and delivery for each part.
Ensure component exchange agreements are provided and compliance is verified before the transaction is completed.
Ensure timely communication and feedback on daily transactions.
Monitor and follow up on customer status reports.
Day-to-day internal customer support as needed.

Qualifications:

High School Diploma or Technical School Degree.
Experience in Aviation Industry* prior aviation experience is required for this position.
Proficient with Microsoft Office - Excel Word PowerPoint Outlook Teams.
Strong communication and analytical skills process-oriented and organization.
Must be able to multi-task and prioritize tasks independently.
Must be able to work onsite.

Preferred Qualifications:

College degree in a relevant field
Experience with Quantum and Salesforce

Check out how GA Telesis is Intelligently Defining the FUTURE of Aviation and Aerospace by following us on LinkedIn Instagram Facebook!

Required Experience:

Junior IC

GA Telesis is a global leader providing integrated solutions to the aviation and aerospace serve over 2000 customers including airlines original equipment manufacturers maintenance repair and overhaul (MRO) providers and suppliers worldwide with 31 leasing sales distribution and MRO operations in 1...

Monitor update follow up and process all exchange agreements and materials by working closely with multiple departments.
Input and confirm data such as process part numbers traceability condition and delivery for each part.
Ensure component exchange agreements are provided and compliance is verified before the transaction is completed.
Ensure timely communication and feedback on daily transactions.
Monitor and follow up on customer status reports.
Day-to-day internal customer support as needed.

Qualifications:

High School Diploma or Technical School Degree.
Experience in Aviation Industry* prior aviation experience is required for this position.
Proficient with Microsoft Office - Excel Word PowerPoint Outlook Teams.
Strong communication and analytical skills process-oriented and organization.
Must be able to multi-task and prioritize tasks independently.
Must be able to work onsite.