Desktop Support Technician (Information Systems Specialist 4)

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Opportunity Awaits Apply Today! - Desktop Support Technician (Information Systems Specialist 4)

As a Desktop Support Technician you will Provide primary day-to-day support to OHA/ODHS staff located in Linn Benton and Lincoln Counties for the maintenance repair and use of personal computers and information systems. Tickets for work performed are entered into the units ticket tracking system known as CA. This includes support for local area networks servers wide area network infrastructure and common and standardized software. IT business processes that are adhered to in performing day-to-day support includes incident management change management asset management configuration management and other applicable IT service management functions. May provide secondary/backup support to other ODHS/OHA staff and partners in other parts of the state as needed. During down times will provide back up to help resolve service tickets or take phone calls for the Service Desk.

For a full review of the position description pleaseclick here.

If this opportunity aligns with your strengths background and commitment to fostering inclusivity we encourage you to apply! At the Oregon Health Authority (OHA) we value diversity and encourage applicants from all backgrounds and experiences to help us build a stronger more equitable future for all.

What We Are Looking For

Minimum Qualifications: These qualifications must be visible in your application for consideration.

MINIMUM QUALIFICATIONS: Information Systems Specialist 4


(a) Three (3) years of information systems experience in:
IT Desktop support

OR

(b) An Associates degree in Computer Science Information Technology or related field OR completion of a two (2) year accredited vocational training program in information technology or related field;
AND
one (1) year of information systems experience in:
(agency will specify specific experience).

Desired Attributes: The following are skills and lived experiences that we have identified as key to success in this role at OHA. These are the attributes we are looking for in our top candidate. If you possess any of these please let us know in your application.

An effective Onsite Technician must possess the following skills and experience when hired:

Technical skills

• Deep understanding of computer hardware and software:Proficiency in configuring Windows installing and configuring software and drivers and understanding how internal components (CPU RAM hard drives) work together.
• Troubleshooting and problem-solving skills:The ability to logically approach and analyze problems diagnose hardware and software failures and implement effective solutions.
• Network knowledge:Familiarity with LAN/WAN networks network protocols (like TCP/IP)..
• Cybersecurity awareness:Understanding potential security risks implementing security measures (firewalls antivirus software) and maintaining data privacy and protection.
• Computer maintenance and upgrades:Performing regular upgrades maintenance checks and proactive measures to prevent issues.

Interpersonal skills

• Communication skills:The ability to explain technical concepts to non-technical users in a clear and understandable way both verbally and in writing.
• Customer service orientation:Providing prompt courteous and empathetic support to users ensuring customer satisfaction.
• Patience and empathy:Dealing patiently with frustrated users and taking the time to listen to their concerns.
• Attention to detail:Meticulously examining components diagnosing problems accurately and implementing solutions precisely.
• Self-discipline and reliability:Being punctual reliable and able to work independently to complete tasks and resolve issues.
• Adaptability and continuous learning:Staying updated with the latest technologies embracing new tools and methodologies and continuously developing their skills.
• Time management and organization:Effectively prioritizing tasks managing workloads and meeting deadlines.
• Teamwork abilities:Collaborating effectively with other IT professionals to provide support and work towards common goal

Regarding CJIS:

Ability to be cleared by the FBI Criminal Justice Information Services (CJIS) and Oregon State Police through a fingerprint-based criminal background check for access to criminal justice information (CJI).

Must be able to pass CJIS training and testing to CJIS Level 4 rating.

Requires a successful OHA background check including a fingerprint-based national background check and abuse/neglect checks.

An effective Onsite Technician must possess the following skills and experience when hired:

Considerable background and understanding of all aspects of information technology that relates to desktop computers local area and wide area networks and general computer operations.

Good understanding of the Windows Operating Systems and how to fix issues that occur in it.

Ability to work under pressure and retain a professional and tactful manner in all interactions with customers.

Must have good communication skills. Excellent customer service skills for both internal and external customers.

Ability to demonstrate initiative and independent judgment on an on-going basis as much of the time work is done independently.

Ability to contribute to a positive respectful and productive work environment.

Ability to work collaboratively with other technicians across the state.

Good team player skills are necessary including the willingness to collaborate share information and contribute to the teams success as necessary.

Desired experience in the following:

Network OS: MS Active Directory and Azure

Office Suite : Office 365

Mainframe connection: Host Explorer STunnel

Desktop OS: Windows 10 and 11

Network: Ethernet Wireless VPN and Hotspots

Internet: Microsoft Edge

LAN/WAN infrastructure: TCP/IP & IPX protocols frame relay SDWAN Cisco routers and switches assorted DSU/CSUs

Special Requirements:To be hired you must have a criminal records and driving records check that meets OHA criteria at the time of hire and throughout employment.

Application Guidance

How to Apply: Submission Requirements - At the time of application ensure the work history in your applicant profile is up to date and attach a current copy of your resume cover letter and answer all supplemental questions.

• External Candidates: Visit the State of Oregon job opportunities webpage to submit your application. Be sure to follow all application submission requirements.
• Internal Candidates: Current State of Oregon employees must apply through their employee Workday login. Be sure to follow all application submission requirements.

After You Apply:

• Before the job announcement closes log in to your Workday account to check for pending tasks under My Applications and complete them.
• Remember to check your email (including your junk folder) and Workday inbox for updates on your application.
• We value our veterans! To ensure the security of your information kindly follow the instructions for how to submit your Veteran documents for preference found here. Please do not attach your Veterans preference documentation in the Resume/CV field of your application.

Reminders:

• Your candidate profile and application materials are great opportunities to showcase your interest in the position and highlight your skills and experience. Submissions will be screened for consistency and communication skills including attention to detail spelling and grammar. For more tips and guidance check out What you need to know to get the job!
• This announcement is for 1 full time represented ISS4 Desktop Technician in Albany Oregon. .
• This is a in-office position. Please check SECTION 4. WORKING CONDITIONS of the position description linked above to review more details regarding the details surrounding the working conditions.
• Please download and save a copy of this job announcement and linked position description as it is not available after the application deadline. For questions about the announcement or if you require an alternate format to apply please contact the Umulkher Abdullahi at: .

Benefits of Joining Our Team

We offer a workplace that balances productivity with enjoyment;promote an atmosphere of mutual respect dedication and enthusiasm. You will collaborate with a team of bright individuals to work with and learn from. If youre driven by the passion to do something meaningful that changes lives the Oregon Health Authorityis the place for you. We also offer a competitive benefits package including:

• Excellent medical vision and dental benefits package for the employee and qualified family members with a very low monthly out-of-pocket cost.
• Optional life insurance short-term disability long-term disability deferred compensation savings program and flexible spending accounts for health care and childcare expenses.
• Employee benefits include 11 paid holidays 3 personal business days 8 hours of monthly sick leave and vacation accrual starting at 8 hours per month.
• Possible eligibility for the Public Service Loan Forgiveness Program.
• Membership in the Public Employees Retirement System (PERS)/Oregon Public Service Retirement Plan (OPSRP).

• Training opportunities that will help grow your career with the State of Oregon.

Additional Details

• The information in your application will be used to complete an Equal Pay Analysis to determine salary placement upon hire. Visit the Department of Administrative Services Equal Pay Analysis Webpage for more information.
• The salary listed is the non-PERS qualifying salary range. If the successful candidate is PERS qualifying the salary range will reflect the additional 6.95%. Review the Classification and Compensation page for more details on the classification.
• Agency does not offer visa sponsorship. Within three days of hire applicants will be required to complete I-9 documentation and confirm authorization to work in the United States. If your employment authorization and documentation is contingent on sponsorship now or in the future you will not meet Agency employment eligibility standards.

Helpful Links & Resources

How to Set Job Alerts Workday Applicant FAQ Oregon Health Authority Facebook Instagram LinkedIn Veterans Resources

The Oregon Health Authority is an affirmative action and equal opportunity employer committed to fair employment practices and pay equity for all employees. We do not discriminate based on any protected classincluding race sex veteran status disability age color religion national origin marital status or sexual orientationand we do not screen applicants based on current or past compensation. Salary is determined through a fair review of your education experience and training as it relates to the position.

OHA is an anti-racist organization working to eliminate health inequities and dismantle structural barriers that impact underserved communities. Join us in advancing our Strategic Plan and building a more equitable Oregon.

Agency OHAAOOIS

More information about the Office of Information Services and current job opportunities can be found at Experience:

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