Desk Side Support Engineer

Kinston, NC - USA

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Proactively walk the office floor to offer immediate assistance and identify issues before they are formally reported
Provide rapid hands-on troubleshooting for software hardware login issues configuration errors and workflow disruptions
Sit with users at their desks to walk them through new tools and processes offering real-time guidance and confidence-building support
Accurately log incidents and service requests into the ITSM platform ensuring all activity is documented and resolved within SLA targets
Triage and resolve Tier 1 and Tier 2 technical issues while escalating complex problems to specialized IT teams or higher-tier engineers
Capture frequently asked questions and recurring issues to build a knowledge base and internal FAQ documentation
Serve as the voice of the end-user by relaying feedback to project and implementation teams to improve the transition experience
Troubleshoot and support hardware including laptops desktops printers and peripherals to ensure seamless system compatibility
Provide support for Windows 10 and 11 macOS and Microsoft 365 applications ensuring users can operate effectively within the new environment
Use Active Directory for user and group account management including password resets and permission adjustments
Contribute to a positive IT presence through excellent customer service patience and the ability to explain technical concepts clearly
Stay calm and professional in high-pressure situations providing empathetic support to users navigating changes in technology

Manage multiple requests and prioritize tasks efficiently while working independently or within a team environment

Qualifications :

Minimum of 3 years in a desk side support or end-user technical support role within a corporate environment
Associates or Bachelors degree in IT Computer Science or related field or equivalent hands-on experience
Strong technical troubleshooting knowledge of Windows 10 and 11 macOS and Office 365 productivity tools
Experience using Active Directory and ITSM systems such as ServiceNow for ticket handling and support tracking
Ability to deliver face-to-face support with patience professionalism and a customer-first mindset
Clear communication skills to convey solutions and technical details to users of varying technical skill levels
A proactive self-starter with strong critical thinking problem-solving and time management abilities

Team-oriented mindset with the flexibility to adapt quickly in a fast-paced post-implementation support environment

Additional Information :

To acquire experience in different critical industries and projects while working for the same company;
To have a competitive salary and a great benefits package
To access trainings that focus on expanding your knowledge while staying up to date with cutting edge technologies and best practices;
To have a clear career development plan that suits your goals;
To have the possibility of working abroad through our mobility program thanks to our international presence;

To join a dynamic specialized and fast-growing group where communication is key and where every team member is valued
To be part of a team where having fun is essential

Remote Work :

Employment Type :

Contract

Proactively walk the office floor to offer immediate assistance and identify issues before they are formally reportedProvide rapid hands-on troubleshooting for software hardware login issues configuration errors and workflow disruptionsSit with users at their desks to walk them through new tools and...

Proactively walk the office floor to offer immediate assistance and identify issues before they are formally reported
Provide rapid hands-on troubleshooting for software hardware login issues configuration errors and workflow disruptions
Sit with users at their desks to walk them through new tools and processes offering real-time guidance and confidence-building support
Accurately log incidents and service requests into the ITSM platform ensuring all activity is documented and resolved within SLA targets
Triage and resolve Tier 1 and Tier 2 technical issues while escalating complex problems to specialized IT teams or higher-tier engineers
Capture frequently asked questions and recurring issues to build a knowledge base and internal FAQ documentation
Serve as the voice of the end-user by relaying feedback to project and implementation teams to improve the transition experience
Troubleshoot and support hardware including laptops desktops printers and peripherals to ensure seamless system compatibility
Provide support for Windows 10 and 11 macOS and Microsoft 365 applications ensuring users can operate effectively within the new environment
Use Active Directory for user and group account management including password resets and permission adjustments
Contribute to a positive IT presence through excellent customer service patience and the ability to explain technical concepts clearly
Stay calm and professional in high-pressure situations providing empathetic support to users navigating changes in technology

Manage multiple requests and prioritize tasks efficiently while working independently or within a team environment

Qualifications :

Minimum of 3 years in a desk side support or end-user technical support role within a corporate environment
Associates or Bachelors degree in IT Computer Science or related field or equivalent hands-on experience
Strong technical troubleshooting knowledge of Windows 10 and 11 macOS and Office 365 productivity tools
Experience using Active Directory and ITSM systems such as ServiceNow for ticket handling and support tracking
Ability to deliver face-to-face support with patience professionalism and a customer-first mindset
Clear communication skills to convey solutions and technical details to users of varying technical skill levels
A proactive self-starter with strong critical thinking problem-solving and time management abilities

Team-oriented mindset with the flexibility to adapt quickly in a fast-paced post-implementation support environment

Additional Information :

To acquire experience in different critical industries and projects while working for the same company;
To have a competitive salary and a great benefits package
To access trainings that focus on expanding your knowledge while staying up to date with cutting edge technologies and best practices;
To have a clear career development plan that suits your goals;
To have the possibility of working abroad through our mobility program thanks to our international presence;

To join a dynamic specialized and fast-growing group where communication is key and where every team member is valued
To be part of a team where having fun is essential

Remote Work :

Employment Type :

Contract

Key Skills

Ruby
Mac Os
Computer Networking
Windows
TCP
Customer Support
Linux
Shell Scripting
VPN
Dns
Technical Support
Troubleshooting

Apply Now

About Company

Scalian

Established in 1989, the Scalian Group has nearly 5,000 employees in France and abroad. It is organized into 3 business lines specializing in Digital Transformation, Digital Systems and Operations Performance. Scalian has activities in France, the United Kingdom, Belgium, Germany, ... View more

View Profile View Profile

AI AutoApply

Apply to 100+ jobs with one click